German Speaking Customer Service Advisor

Euro London Appointments; Newport; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A dynamic multinational company is seeking a German Speaking Customer Service Advisor in Newport. The role involves responding to customer queries in German and English, supporting claims processing, and maintaining accurate records. The ideal candidate has strong customer service skills and a proactive approach. This position offers a salary of £27,000 plus bonuses and includes comprehensive training, private medical insurance, and a collaborative working environment.

Benefits

25 days annual leave

Private medical insurance

Comprehensive training

Performance-related bonus

Qualifications

• Strong customer service skills with a desire to deliver excellent experiences.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Previous experience in customer service or claims handling is advantageous.

Responsibilities

• Responding to customer queries in both German and English via phone and email.
• Supporting the full lifecycle of claims from information gathering to resolution.
• Providing clear, empathetic, and professional communication at all times.

Skills

Fluency in German

Fluency in English

Customer service skills

Communication skills

Problem-solving skills

Job description

German Speaking Customer Service Advisor

German Speaking Customer Service Advisor

Contract: Permanent

Salary: £27,000 + Performance Bonus

Location: Newport (Hybrid Working Available)

Start Date: ASAP

Are you a fluent German speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role.

You’ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you\'ll benefit from clear development pathways and strong employee benefits.

Key Responsibilities:

• Responding to customer queries in both German and English via phone and email
• Supporting the full lifecycle of claims, from information gathering to resolution
• Maintaining accurate customer records and case notes in the system
• Providing clear, empathetic, and professional communication at all times
• Liaising with other departments to ensure smooth and timely customer support
• Handling complaints in line with company policy

Candidate Requirements:

• Fluency in both German and English (spoken and written)
• Strong customer service skills with a desire to deliver excellent experiences
• Ability to manage multiple tasks with accuracy and attention to detail
• Confident communication and problem-solving skills
• Previous experience in customer service or claims handling is an advantage, but not essential
• Proactive, team-oriented approach with a willingness to learn

Benefits Include:

• £27,000 base salary + performance-related bonus
• 25 days’ annual leave (plus the option to buy/sell additional days)
• Private medical insurance and life cover
• Employee assistance programme
• Comprehensive training and career development support
• Inclusive, international working environment
• Wellbeing initiatives and regular team events

If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.