Christmas Customer Advisor - Zone A

Boots Opticians; Cookstown; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail company is seeking Christmas Customer Assistants for their Cookstown store. The role involves engaging with customers, managing till operations, and ensuring store presentation during the festive season. Ideal candidates will have strong customer service skills and a collaborative spirit. This is a temporary contract with the potential for permanent roles based on performance. Competitive hourly pay of £12.40 and excellent employee benefits are offered.

Benefits

Generous employee discounts

24/7 counselling through Employee Assistance Programme

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work during busy holiday periods, including Bank Holidays.
• Comfortable engaging with customers to provide a personalized experience.
• Ability to multitask between customer care and operational duties.
• Willingness to learn and use technology.
• Collaborative mindset to achieve store goals.

Responsibilities

• Provide excellent customer service and assist with product recommendations.
• Operate tills and support self-checkout systems.
• Maintain stock and ensure store presentation is optimal.
• Assist with online order deliveries and preparations.

Skills

Customer Service Skills

Operations Ready

Tech-Savvy

Team Player

Physical Stamina

Brand Ambassador

Job description

Overview

The salary for this role is £12.40 per hour. The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn\'t happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you\'ll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round.

This role is a great opportunity whether you\'re just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you.

Whilst this is a temporary contract, there may be the potential for a permanent role later depending on the opportunities in your local area, so it could be the start of a new career with us.

About the role

You will work in a Boots store and report to the Assistant or Store Manager. Your responsibilities will include:

• Customer Interaction: You\'ll offer thoughtful advice, recommend products and highlight offers to ensure a positive shopping experience and that customers leave with what they need.
• Till Operation: Wrapping up purchases at the counter or supporting self-checkout systems with energy and efficiency.
• Stock Management: Keep shelves full so customers can find what they need during the busy season.
• Store Presentation: Ensure every area looks its best.
• Online order support: You may assist with deliveries, picking, and packing for online orders as needed.

What you\'ll need to have

Full training is provided for this role, but these are the essential skills or experience needed to succeed:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year\'s Day.
• Customer Service Skills: Comfortable approaching customers and providing a personalised experience that leaves a lasting impression.
• Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: Ability to learn and use new technology, including handheld devices, tills and self-checkouts.
• Team Player: Collaborative, one-team mindset to help meet store goals and have fun.
• Physical Stamina: On your feet, standing, walking and lifting.
• Brand Ambassador: Love Boots ethos, products and services and share them with customers.

Desirable experience

These are desirable experience and are not essential. Applications from candidates who don’t match these criteria are welcome.

• Experience in a retail or customer-facing environment
• Familiarity with Boots products and services

Career development

There are plenty of opportunities to continue your career with us, whether you progress within retail or pharmacy, work toward store leadership or join our Support Office. Check out some success stories here.

Our benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
• Maternity/Paternity/Adoption gift card

We have a great range of benefits in addition to the above that offer flexibility to suit you. Find out more at boots.jobs/rewards. Exclusions may apply. Please note that salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are an equal opportunity employer, embracing diversity and providing a positive and inclusive working environment for all.

What\'s next

If you\'re ready to make someone\'s day and make a difference, apply now. If your application is successful, we will contact you to attend an in-person interview within 14 days.

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

Need To Know

We are recruiting Christmas Customer Advisors for our Cookstown, 5-7 James Street store. We are looking for candidates to start from September onwards. We have shifts available, between 11:15 am and 17:45 pm, which may include weekends. Shift patterns may appear below. Available shift patterns: Wed 12.15-17.45, Thurs 12.15-17.45, Fri 11.15-17.45. Note: We will close the advert once we have met our requirements.