Customer Service Representative

CCA Recruitment Group; North East; On-site; GBP 23,000 - 26,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Representative in Newcastle to manage inbound calls related to home and motor insurance policies. The role involves resolving customer queries, handling policy changes, and promoting digital services. Candidates should have previous customer-facing experience, a passion for customer service, and good communication skills. Full training is provided, and opportunities for flexible working are available.

Benefits

Salary: £23,600-£26,000

7.2 weeks' holiday

Exclusive discounts

24/7 Virtual GP access

Enhanced parental leave

Pension scheme with employer match

Flexible working opportunities

Qualifications

• Passion for great customer service.
• Previous call centre or customer-facing experience preferred.
• Desirable Financial Services experience.
• Strong communication and listening skills.
• Good IT skills, including Microsoft Office.

Responsibilities

• Manage high volumes of inbound calls.
• Provide clear, professional support on customer accounts.
• Handle renewals, retentions, and new sales opportunities.
• Resolve complaints and provide tailored solutions.
• Accurately log all customer interactions.

Skills

Customer service

Communication skills

Resilience under pressure

IT skills (Microsoft Office)

Job description

The Opportunity

We're looking for a Customer Service Representative to join our insurance team in Newcastle. You'll handle inbound calls from customers with home or motor insurance policies, supporting them with queries, policy changes, renewals, and retentions. The role also includes promoting digital services, dealing with complaints, and assisting vulnerable customers. Full training is provided.

What You'll Do

• Manage high volumes of inbound calls, with some outbound activity.

• Provide clear, professional support on customer accounts and policies.

• Handle renewals, retentions, and new sales opportunities.

• Resolve complaints and provide tailored solutions.

• Accurately log all customer interactions.

What You'll Need

• A passion for great customer service.

• Previous call centre or customer-facing experience preferred (retail, hospitality, leisure also considered).

• Desirable Financial Services experience.

• Strong communication and listening skills with resilience under pressure.

• Good IT skills, including Microsoft Office, and ability to multi-task across systems.

What\'s in It for You

• Salary: 23,600-26,000 depending on experience.

• 7.2 weeks\' holiday (including bank holidays).

• Exclusive discounts and colleague savings.

• Access to 24/7 Virtual GP for you and your family.

• Enhanced maternity, paternity, and parental leave.

• Pension scheme with up to 7.5% employer match and life assurance.

• Opportunities for flexible working.

Additional Information

As a Customer Service Representative you must have the right to work in the UK. As this is a regulated environment, employment is subject to financial and criminal record checks.

Why Join Us?

You'll be part of a supportive, customer-focused team where development and progression are encouraged. If you're motivated, adaptable, and ready to make a difference, we'd love to hear from you.

Apply today and start your journey with us.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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