Customer Service Agent

Etex Group; Bristol; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An international leader in sustainable construction is seeking a Customer Service Agent for an 8-month maternity cover role in Bristol. You will manage customer orders, answer inquiries, and ensure high-quality service. Ideal candidates have prior experience in customer service and strong communication skills. The position promotes a flexible hybrid working environment.

Benefits

Hybrid working options

Focus on employee well-being

Commitment to diversity and sustainability

Qualifications

• Experience in a busy customer service environment is essential.
• Demonstrated accuracy in order processing is required.
• Strong communication skills necessary.

Responsibilities

• Manage customer orders and provide excellent service.
• Answer customer inquiries regarding products.
• Support the sales team by managing the ordering process.

Skills

Customer service experience

Attention to detail

Professional telephone manner

Ability to build relationships

Microsoft Outlook proficiency

Education

Maths and English GCSE (or equivalent) at grade C or above

Job description

Overview

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At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.

At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Customer Service Agent in Bristol!

This role is an 8 month Fixed Term Contract Maternity Cover.

Working as a Customer Service Agent you will ensure all customer orders are managed correctly and requirements are processed right first time.

What you’ll do:

• Respond and take ownership of our customers’ orders anddeliver inspirational customer service.
• Answer customer enquiries relating to our products and services, in a way that reinforces the benefits of being a customer of Etex Building Performance.
• Undertake additional customer related activities as reasonably requested by your Manager.
• Be the key contact for customers and external sales team by proactively managing all aspects of the customer ordering process end to end.

What you’ll bring:

• Previous experience working in a busy customer service environment.
• Strong attention to detail and high accuracy when undertaking order processing.
• Professional telephone manner plus ability to build strong working relationships with customers and colleagues.
• Maths and English GCSE (or equivalent) at grade C or above.
• Ability to use Microsoft Outlook.
• We are named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
• Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
• Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions.
• We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination.
• Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work.