Customer Service Advisor

Recruitment Solutions Northwest; Rochdale; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency in Rochdale is seeking a customer service professional with excellent communication skills. The role involves providing advice to customers, managing communications professionally, and achieving service quality targets. Ideal candidates are organized and proficient in Microsoft Office, with a strong attention to detail. This role offers a competitive salary and opportunities for growth.

Responsibilities

• Provide help and advice to all customers as and when required.
• Communicate in a professional manner with all customers by telephone, email, and letter.
• Proactive key account customer contact to ensure highest quality service levels maintained.
• Undertake any other general administration duties.
• Maintain up to date and accurate discussions.

Skills

Excellent communication and customer service skills

Extremely organised

Strong Microsoft Office experience

Excellent attention to details

Accurate data entry skills

Job description

Overview

Location – Rochdale

Salary – £23

Duties & responsibilities

• Provide help and advice to all customers as and when required and to have a positive ‘can do’ attitude, always.


• Communicate in a professional manner with all customers by telephone, email and letter.


• Proactive key account customer contact to ensure highest quality service levels maintained and service KPI targets achieved.


• Undertake any other general administration duties


• Maintain up to date and accurate discussions

Skills & Experience

• Excellent communication and customer service skills


• Extremely organised


• Strong Microsoft Office experience


• Excellent attention to details


• Accurate data entry skills