2xTemporary Customer Service Advisors

Office Angels; Livingston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A customer service employment agency is seeking 2 Temporary Customer Care Advisors in Livingston. The ideal candidates will have extensive customer service experience, strong communication skills, and the ability to handle challenging conversations. This on-site role offers competitive pay and the chance to make a real impact in people's lives over the next few months.

Benefits

Be part of a supportive and dedicated team

Make a real impact in people's lives

Inclusive workplace

Qualifications

• Extensive customer service experience, ideally within housing or social care.
• Resilient and committed to delivering high-quality support.
• Ability to handle sensitive situations with tact.

Responsibilities

• Act as the first point of contact for housing-related enquiries.
• Handle difficult calls and sensitive situations.
• Support tenants with housing applications and general advice.
• Maintain accurate records and update housing systems.
• Liaise with internal teams and external agencies.
• Promote a positive and supportive environment.

Skills

Proven experience in a customer service role

Strong communication and interpersonal skills

Ability to remain calm and solution-focused under pressure

Comfortable managing challenging conversations

Excellent organisational skills

Proficiency in using IT systems and databases

Job description

Overview

2x Temporary Customer Care Advisors - 2-3 Month Contract
Livingston - Office Based
£13.88ph - weekly paid
30 hours per week

Got a big personality and a passion for people? Are you passionate about helping people and making a difference in your community? Do you thrive in fast-paced environments and excel at handling challenging conversations with empathy and professionalism? If you\'re the kind of person who lights up a room, loves a good challenge, and thrives on making others feel heard and supported—this is your moment. We\'re on the hunt for someone who brings energy, empathy, and a whole lot of heart to every customer interaction. And if you love solving problems and turning complaints into compliments then this is the perfect opportunity for you!

We\'re looking for 2 Housing Assistant\'s with extensive customer service experience to join our team. This role is ideal for someone who is confident, resilient, and committed to delivering high-quality support to tenants and service users.

Key Responsibilities

• Act as the first point of contact for housing-related enquiries via phone, email, and in person.
• Handle difficult calls and sensitive situations with tact, patience, and professionalism.
• Support tenants with housing applications, tenancy issues, and general advice.
• Maintain accurate records and update housing systems.
• Liaise with internal teams and external agencies to resolve issues efficiently.
• Promote a positive and supportive environment for all service users.

What\'s Looking For

• Proven experience in a customer service role, ideally within housing, social care, or a similar sector but industry experience definitely isn\'t essential!
• Strong communication and interpersonal skills.
• Ability to remain calm and solution-focused under pressure.
• Comfortable managing challenging conversations and conflict resolution.
• Excellent organisational skills and attention to detail.
• Proficiency in using IT systems and databases.

What\'s in it for you?

• Be part of a supportive and dedicated team.
• Make a real impact in people\'s lives.
• Inclusive and values-driven workplace.

Interested? This role is a fantastic opportunity to keep you busy for the next few months, possibly right up until Christmas, learning new skills and a new industry with a team of people who are the epitome of \u2018team work makes the dream work\u2019. These roles are due to start circa 22nd Sept so please reach out now; we anticipate a high volume of applications and may not be able to give specific individual feedback to every CV.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone\'s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.