CUSTOMER SERVICE ADVISOR

Talent Sure Recruitment Limited; Christchurch; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a compassionate Customer Service Advisor for Travel Claims in Christchurch. The role involves guiding customers through the claims process and ensuring exceptional service. Candidates should have strong communication skills and a desire to help others while working in a hybrid model after probation. Benefits include a Health Cash Plan and exclusive discounts on insurance.

Benefits

Hybrid working after probation

Continuous learning opportunities

Free Health Cash Plan

High-street rewards scheme

Free travel insurance

Discounts on home and motor insurance

Qualifications

• Previous insurance or telephony experience is desirable.
• Genuine desire to help people.
• Ability to communicate clearly and effectively.

Responsibilities

• Investigating and settling claims while ensuring customer service.
• Empathising with customers and guiding them through the claims process.
• Identifying potential fraudulent claims.

Skills

Customer service experience

Problem-solving

Communication

Proficiency in computer systems

Job description

Overview

Customer Service Advisor - Travel Claims

Salary: £26,210 - £29,562 per annum DOE

Location: Christchurch / Hybrid Options Available after Probation

Hours: Monday - Friday, Shifts between 8.00am - 6.15pm (plus 1 in 6 Saturdays with day off in week)

Are you a compassionate and empathetic individual with a passion for helping others? Our client is seeking talented Customer Service Advisors to join their friendly team. As a Customer Service Advisor, you will play a vital role in supporting customers during challenging times.

Responsibilities

• Investigating, negotiating, and settling claims whilst ensuring a high standard of customer service.
• Empathise with customers, understand their needs, and guide them through the claims process.
• Evaluate claims against policy terms and conditions, making prompt decisions and providing clear explanations.
• Identify potential fraudulent claims and work to recover funds from other insurers.
• Handle customer complaints and disputes, striving for amicable resolutions.
• Prioritise tasks, meet deadlines, and maintain accurate records.
• Work closely with other teams to ensure seamless customer experiences.
• Uphold regulatory requirements and company policies.

Qualifications

• Previous insurance, customer service or telephony experience is desirable.
• A genuine desire to help people and a commitment to delivering exceptional service.
• The ability to communicate clearly and effectively, both verbally and in writing.
• A proactive approach to problem-solving and a talent for finding solutions.
• The ability to manage multiple tasks and prioritise effectively.
• Proficiency in computer systems and relevant software.

Benefits

• Enjoy hybrid working after your probation period.
• Benefit from opportunities for continuous learning, development, and career advancement.
• Take advantage of the free Health Cash Plan.
• Enjoy a generous high-street rewards scheme.
• Benefit from free travel insurance (subject to eligibility criteria).
• Save money on home and motor insurance with exclusive discounts.