Customer Care Advisor

Michael Page; Kingston upon Hull; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A reputable recruitment agency is seeking a Customer Care Advisor in Hull to assist clients in the remortgage department. This role involves managing client queries and supporting case processing in a fast-paced environment. Ideal candidates have a background in customer service and are passionate about helping customers. The position offers a salary starting at £24,000+, with excellent training and a structured career path in a fun and vibrant team.

Benefits

Salary of £24000+

Monthly bonuses

Full training provided

Sponsorship of legal qualifications

Excellent benefits

Regular socials and incentives

Immediate interview

Qualifications

• Previous customer service experience from retail or hospitality.
• Excellent communication skills and confident telephone manner.
• Ability to manage a high volume caseload.
• Passionate about helping and supporting customers.
• Good attention to detail and organizational skills.
• Works well in a team.

Responsibilities

• Assist clients in the remortgage department with their transactions.
• Support case management by processing documents and queries.
• Liaise with banks and third parties to facilitate seamless processes.
• Provide excellent support and guidance to clients.

Skills

Customer service experience

Confident telephone manner

Ability to work in a fast paced environment

Attention to detail

Team player

Job description

Overview

Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role? Do you want to join a business which will invest in you from day one provide the best training and progression plan? Would you like to join a fun and vibrant team? Then please apply now we are looking for a Customer Care Advisor!

Responsibilities

• As a Customer Care Advisor you will be working within the remortgage department assisting clients with their transaction.
• You will be supporting with the caseload and will be forefront of the business for clients assisting with a range of queries providing excellent support and guidance.
• The role will be chasing up documents and details which are required you will be processing these accordingly and updating the case management system.
• There will be lots of liaising and handling queries from banks and third parties alongside working closely with other members of the business to provide a seamless process.
• If you are passionate about customer services enjoy working in a fast paced environment then we would love to hear from you!

Profile / Qualifications

• Previous customer service experience this could be from a range of backgrounds such as retail and hospitality
• A confident telephone manner with excellent communication skills
• Able to work in a fast paced environment and the ability to prioritise a high volume caseload
• Passionate about helping and supporting customers
• Good attention to detail and organisation
• An excellent team player

Job Offer / Benefits

• Salary of £24000+
• monthly bonuses
• reputable business within the Legal Sector
• full training provided
• no experience required
• structured career path in place for all employees
• sponsorship of legal qualifications
• central location in Hull
• excellent benefits
• hybrid working
• no shift patterns or weekends
• superb offices and facilities
• fun and vibrant team
• regular socials and incentives
• immediate interview