Customer Support Specialist (English)

AiPrise; United Kingdom; Remote; GBP 8,000 - 15,000; Full time

Job summary

A global compliance platform is seeking a Customer Support Specialist to join their remote team. In this entry-level role, you will be the first point of contact for customers, providing support, troubleshooting issues, and ensuring a high-quality experience with the platform. Ideal candidates should be fluent in English and have prior experience in customer support, particularly in a B2B SaaS environment.

Qualifications

• Experience with customer support tools is a plus.
• Prior experience in B2B SaaS or fintech customer support is highly desirable.

Responsibilities

• Provide responsive support to global users via email, chat, and video calls.
• Troubleshoot technical issues related to the AiPrise dashboard and integrations.
• Collaborate with product and engineering teams to enhance customer experience.

Skills

Fluent in English (written and spoken)

Tech-savvy

Strong communicator

Organized and self-motivated

Prior experience in customer support

Tools

Zendesk

Intercom

Freshdesk

Postman

Job description

Overview

This range is provided by AiPrise. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range
$12,000.00/yr - $20,000.00/yr

Customer Support Specialist (English)

Location: Remote (Mexico preferred or similar timezone)

About AiPrise

AiPrise is a Y-Combinator backed global compliance platform that helps companies verify identities and businesses through a combination of AI-powered fraud detection, orchestration, and local data integrations. We work with fintechs, banks, and enterprises across the world to make onboarding safer and smarter.

Role Overview

We’re looking for a bilingual Customer Support Specialist to join our growing team. You\'ll be the front line of communication for our customers—helping resolve issues, guide users through our platform, and ensure a high-quality experience. You’ll work closely with our product, engineering, and customer success teams to ensure customer feedback is heard and acted on.

What You’ll Do

• Provide responsive, empathetic, and technically accurate support to our global users via email, chat, and occasional video calls
• Troubleshoot and guide users through technical issues related to the AiPrise dashboard, SDKs, APIs, and integrations
• Act as a liaison between customers and our technical team to escalate bugs or feature requests
• Maintain clear and structured documentation for internal processes and customer knowledge bases
• Monitor customer queries and maintain SLAs, ensuring timely resolution and customer satisfaction
• Collaborate with product and engineering teams to continuously improve the customer experience

Who You Are

• Fluent in English (written and spoken)
• Based in Mexico or a similar timezone for optimal overlap with our global customer base
• Tech-savvy and comfortable navigating APIs, SDKs, and developer documentation (bonus if you’ve worked in a SaaS or developer tools environment)
• Strong communicator with a customer-first mindset
• Organized and self-motivated with the ability to manage multiple requests simultaneously
• Prior experience in customer support, ideally for a B2B SaaS or fintech company, is a plus

Bonus Points

• Experience with support tools like Zendesk, Intercom, or Freshdesk
• Familiarity with compliance or identity verification platforms
• Basic troubleshooting skills with tools like Postman, browser dev tools, etc.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other