Travel Customer Relations Executive

Succeed Recruitment; Altrincham; On-site; GBP 23,000 - 28,000; Full time

Job summary

A fast-growing luxury travel organization in Greater Manchester seeks an experienced Customer Relations Executive to manage customer complaints and ensure exceptional service delivery. The ideal candidate will have a strong understanding of the travel industry, excellent problem-solving skills, and a professional demeanor. This office-based role offers up to £28k and numerous benefits including private healthcare and discounted holidays.

Benefits

Private healthcare

Discounted holidays

FAM trips

Annual company events

Paid day off on your birthday

Qualifications

• Good working knowledge of the travel industry and experience dealing with third-party suppliers.
• Excellent problem-solving and communication skills.
• Strong organisational abilities and attention to detail.

Responsibilities

• Take full ownership of customer complaints via various channels.
• Collaborate with teams and suppliers to resolve issues.
• Provide clear and professional communication throughout resolution.

Skills

Problem-solving

Communication

Organisational abilities

Customer complaint handling

Microsoft Office

CRM systems

Job description

Overview

Are you an experienced Customer Relations Executive looking for your next role? If investigating and resolving complaints is your forte, then we have a fabulous opportunity to join a fast growing, luxury travel organisation based in Greater Manchester. Working within our client's customer support team, you'll be responsible for managing customer complaints and ensuring outstanding service delivery throughout the customer journey. Working with customers on pre and post departure issues and queries, displaying empathy and professionalism whilst adhering to travel industry regulations.

Responsibilities

• Take full ownership of customer complaints via phone, email, post, and live chat
• Collaborate with internal teams and external suppliers to resolve issues swiftly and effectively
• Provide timely, clear, and professional communication to customers throughout complaint resolution
• Accurately document all cases, maintaining detailed records for future reference
• Identify recurring issues and suggest improvements to enhance service quality
• Assist with general enquiries related to bookings—flights, cruises, hotels, transfers, tours and more
• Process secure payments and issue confirmations
• Advise customers on travel requirements such as visas, passports, baggage, and accessibility
• Record and action customer preferences (e.g. dietary needs, room types, special occasions)
• Maintain and update customer profiles and transaction history

Skills and Qualifications

• Good working knowledge of the travel industry and experience dealing with third-party suppliers - essential
• Excellent problem-solving and communication skills
• Strong organisational abilities and attention to detail
• Confident handling customer complaints and complex queries
• Proficiency with Microsoft Office and CRM systems
• A positive, empathetic, and professional approach to customer service

Benefits and Terms

This is an office-based role offering a competitive salary of up to £28k with sociable working hours.

• Private healthcare
• Discounted holidays
• FAM trips
• Annual company events
• Paid day off on your birthday

How to Apply

If you're interested in learning more about this Travel Customer Relations Executive role, please apply online. Not for you? Then please visit our website to view the other exciting roles we have available.

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