Optical Customer Service Advisor – Growth & Bonuses

Zest Business Group Ltd; Milton Keynes; On-site; GBP 27,000; Full time

Job summary

A leading optical firm in Milton Keynes is seeking an Optical Assistant / Customer Service Advisor. In this full-time role, you will handle inquiries, process orders, and build relationships with opticians, providing essential support in a premium setting. The ideal candidate should have experience in optics and customer service, with a strong attention to detail and excellent communication skills. Attractive benefits include a basic salary of £26,317, bonuses, and professional development opportunities.

Benefits

Basic Salary: £26,317

Monthly Bonus: Up to £240

20 days holiday rising to 25 with service

HealthShield cashback on health checks

Access to Employee Assistance Programme

Group Life cover

Excellent training and career development opportunities

Qualifications

• Previous experience as an Optical Assistant, Optical Advisor, or similar role is essential.
• Basic practical knowledge of optics, lenses, and frames.
• Confident using customer/order management systems.

Responsibilities

• Handle enquiries from opticians regarding pricing and product availability.
• Build professional relationships with customers.
• Process orders accurately via phone, email, and online systems.
• Promote relevant products and upgrades to customers.

Skills

Attention to detail

Customer service

Knowledge of optics, lenses, and frames

Microsoft Office proficiency

Verbal and written communication

Job description

A leading optical firm in Milton Keynes is seeking an Optical Assistant / Customer Service Advisor. In this full-time role, you will handle inquiries, process orders, and build relationships with opticians, providing essential support in a premium setting. The ideal candidate should have experience in optics and customer service, with a strong attention to detail and excellent communication skills. Attractive benefits include a basic salary of £26,317, bonuses, and professional development opportunities.