Customer Service Advisor

Halo Accident Repair Centre Ltd; Rochdale; On-site; GBP 30,000; Full time

Job summary

A leading accident repair service provider in Rochdale is looking for a Customer Journey Specialist. In this role, you will inspect vehicles, assess damage, and coordinate logistics while ensuring a clean and safe working environment. The ideal candidate should possess a UK driving license and have a keen eye for detail with strong organizational skills. Offering a salary of £30,000 annually, this position provides various employee benefits and opportunities for career progression.

Benefits

Accredited Living Wage Employer

Employee assistance programme

Cycle scheme

25 days holiday plus public holidays

Pension contributions

Health Insurance

Free fruit and pizza

Qualifications

• Full UK Driving Licence is mandatory.
• Self-motivated, enthusiastic and organised with a keen eye for detail.
• Keen to support others and be a cooperative team player.
• Ability to handle all jobs with due care and attention.

Responsibilities

• Inspect vehicles and assess damage, taking photos.
• Liaise with customers and manage administration duties.
• Logistical planning and transport coordination.
• Maintain a clean working area and adhere to Health and Safety.

Skills

Self-motivated

Organised

Team player

Attention to detail

Job description

Job Advertisement

Customer Journey Specialist

Salary: £30,000 per annum with an increase on completion of 6 month probation.

Hours: 8am – 5pm Monday to Friday & 1 in 2 Saturdays depending on business needs.

Location: Halo ARC Rochdale.

About the Company

Halo is the industry leading UK-based accident repair group, with 38 established accident repair centres across the UK and we are still growing. Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and employee packages!

Responsibilities

• Inspect vehicles and assess damage; taking clear photos throughout.
• Administration duties, including liaising with customers.
• Logistical planning and transport planning.
• Maintain a clear, methodical and clean working area at all times.
• Adhere to all areas of Health and Safety and report any issues as a matter of urgency.
• Liaise with the workshop staff to get vehicles through the workshop as efficiently and effectively as possible.
• Perform all other ad‑hoc administrative duties as allocated by the Bodyshop Manager.
• Supply a positive & enthusiastic approach to your working day at all times.
• Collect and deliver vehicles & observe all highway laws including speed restrictions when needed.

Qualifications

• Full UK Driving Licence.
• Self‑motivated, enthusiastic and organised with a keen eye for detail.
• Keen to support others and be a cooperative team player.
• Handle all jobs with due care and attention.
• Able to complete work from start to finish within the given time frame to a high standard.

Values

• Be Proud – take pride in your work and celebrate your successes, big or small.
• Keep It Simple – simple solutions are harder to find than complex ones, but consistency and simplicity matter most.
• Do the Right Thing – if it feels right in your heart, do it. If it doesn’t, then don’t.
• Always be extraordinary.

Benefits

• Accredited Living Wage Employer
• Employee assistance programme for you and your family
• Health and wellbeing apps
• Cycle scheme
• Gym discounts
• Retail and restaurant discount and cashback
• Life Insurance
• Health Insurance
• virtualGP
• Enhanced family friendly pay such as maternity and paternity
• Free fruit and pizza
• Refer a friend bonus incentive
• Employee recognition rewards
• Team Event Budget (do something fun together!)
• Discounted LV insurance
• Get appreciated for your time with paid breaks
• 25 days holiday plus public holidays
• We invest in YOU with opportunities for career progression
• Pension contributions
• Work within a modern and clean working environment

Equality and Inclusion

We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences and can be themselves.

Contact

To discuss this position or any of our positions in more detail feel free to contact our recruitment team via [e-mail] or call 01243 546185, we aim to respond to all enquiries within 24 hours.