Mobile Banking Customer Service Advisor – Travel

Saffron Building Society; Chelmsford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A mutual financial organization in the UK is seeking a full-time Customer Service Representative to provide exceptional service and support to members. The role includes training at the head office and requires travel between branches. The successful candidate will demonstrate excellent communication skills and have a strong understanding of financial products. With a competitive salary of £24,500 and various employee benefits, this position is ideal for those passionate about customer service and community impact.

Benefits

Competitive salary

33 days holiday

Pension contributions

Employee wellbeing support

Qualifications

• Experience as a Customer Service Representative or similar role.
• Good understanding of financial products and services.
• Knowledge of complaint handling and supporting vulnerable customers.

Responsibilities

• Deliver exceptional customer service and manage end-to-end transactions.
• Stay informed about products and enhance customer interactions.
• Handle customer transactions accurately and manage complaints.

Skills

Excellent verbal and written communication skills

Self-motivation

Proactive approach

Strong organisational skills

Technical proficiency with Microsoft applications

Job description

A mutual financial organization in the UK is seeking a full-time Customer Service Representative to provide exceptional service and support to members. The role includes training at the head office and requires travel between branches. The successful candidate will demonstrate excellent communication skills and have a strong understanding of financial products. With a competitive salary of £24,500 and various employee benefits, this position is ideal for those passionate about customer service and community impact.