Customer Service Advisor

VENOT Services Limited; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community service organization seeks a Customer Service Assistant at Wood Green Library to assist residents in accessing council services. The role involves handling customer appointments, advising on queries, and supporting online applications in a busy environment. No prior experience is necessary, but a positive attitude and willingness to learn are essential. Full training will be provided in key areas including safeguarding and health & safety.

Benefits

One-to-one guidance

Full training provided

Qualifications

• No previous experience required.
• Must align with future career goals.
• Willingness to learn and follow instructions.

Responsibilities

• Issue Qmatic tickets and book appointments.
• Assist reception staff and manage queue.
• Advise on resident queries.

Skills

Strong people skills

Verbal communication

Positive attitude

Job description

Role Overview

This placement supports the front‑line customer service team at Wood Green Library, helping residents access council services and navigate systems efficiently in a busy public‑facing environment.

Key Duties

• Issue Qmatic tickets and book customer appointments
• Shadow reception staff and assist with queue triage
• Provide advice on common resident queries
• Support residents with online applications and basic troubleshooting
• Build confidence managing a busy reception area

Experience & Requirements

• No previous experience required
• Placement must align with the individual’s future career goals
• Commitment to the full placement duration
• Willingness to learn, follow instructions, and work in a diverse cultural environment
• Preferably aged 19+ due to the nature of the role

Personal Attributes

• Confident and approachable with strong people skills
• Calm and helpful under pressure
• Strong verbal communication skills
• Positive, can‑do attitude

Support & Training

The placement includes one‑to‑one guidance, an induction day, and full training. Training will cover:

• Safeguarding
• Unconscious Bias
• Display Screen Equipment (DSE)
• Stress Awareness
• Cyber Security
• GDPR & Data Protection
• Fire Awareness
• Health & Safety
• Relevant IT systems and packages