French Speaking Customer Service Advisor

Search Consultancy LTD; Blantyre; On-site; GBP 27,000; Full time

Job summary

A leading international company is looking for a full-time French Speaking Customer Service Advisor in Blantyre. The role involves managing customer journeys, ensuring a smooth service, and providing exceptional support. Responsibilities include taking inbound calls, handling email inquiries, processing orders, and addressing customer queries. Candidates must be fluent in both French and English, have excellent communication skills, and a positive attitude. This is a full-time, permanent position with a salary of £27,000.

Qualifications

• Fluency in French and English (both written and verbal).
• Able to build rapport with customers and provide 5-star service.
• Excellent communication and teamwork skills with a positive attitude.

Responsibilities

• Take inbound calls and provide a 5-star customer experience.
• Manage shared email inbox with supportive replies.
• Communicate with customers about their orders and resolve queries.
• Process orders and quotes with same-day responses.
• Maintain accurate customer account records.

Skills

Fluency in French

Fluency in English

Excellent communication skills

Teamwork skills

Positive attitude

Job description

French Speaking Customer Service Advisor
Full Time and Permanent
South Lanarkshire
£27,000

About the Role: A leading international company, is seeking a full-time French Speaking Customer Service Advisor to support the growing team. This role involves proactively managing customer's journeys, aiming to retain and expand the customer base by delivering exceptional customer service and ensuring a smooth service.

Key Responsibilities

• Taking inbound calls and ensuring each customer receives a 5-star experience.
• Working on a shared email inbox and providing supportive and helpful replies.
• Communicating with customers regarding their orders, including delays, delivery timeframes, returns, and faulty products.
• Process orders and quotes and ensuring same-day responses.
• Resolving product and technical enquiries and make appropriate product recommendations.
• Maintaining accurate and detailed customer account records.

Essential Requirements

• Fluency in French and fluency in English (both written and verbal).
• The ability to build rapport with customer and provide 5* service.
• Excellent communication, and teamwork skills with a positive attitude.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.