Customer Service Advisor

Morgan Hunt UK Ltd; Glasgow; Hybrid; GBP 25,000 - 28,000; Part time

Job summary

A leading recruitment agency is seeking an Engagement Analyst to join their public-facing enquiries team in Glasgow. This temporary role offers hybrid working, with four days working from home, and requires strong communication skills as well as the ability to handle public enquiries efficiently. The successful candidate will log case notes, respond to enquiries, and work within a structured, supportive team environment aimed at providing excellent customer service.

Benefits

Hybrid working with up to 4 days from home

Clear structure and training provided

Supportive team environment

Valuable experience in a public-facing service

Qualifications

• Experience in a customer-facing role.
• Strong written and verbal communication skills.
• Confidence handling enquiries by phone and email.
• Good attention to detail and organisation.
• Comfortable working in a fast-paced team environment.

Responsibilities

• Handle public enquiries via phone and email.
• Respond to non-complex complaints and information requests.
• Log accurate case notes and maintain records.
• Liaise with internal teams to progress enquiries.
• Work to agreed targets and service standards.

Skills

Customer-facing experience

Strong written communication

Strong verbal communication

Attention to detail

Organisational skills

Operating in a fast-paced environment

Job description

Engagement Analyst

Salary: £25,000-£28,000
Location: Glasgow
Working pattern: Hybrid working with up to 4 days working from home
Contract: Temporary role for 3 months
Start: January onwards

The role

We are recruiting Engagement Analysts to join a busy public-facing enquiries team supporting consumers across energy efficiency and government-backed schemes.

You will be the first point of contact for members of the public, handling enquiries by phone and email, providing clear guidance, and logging accurate case notes. This is a structured, fast-paced environment where good judgement, organisation, and communication matter.

If you enjoy problem-solving, helping people, and being part of a supportive team with shared targets, this role will suit you well.

What you will be doing

• Handling public enquiries via phone and email

• Responding to non-complex complaints and information requests

• Logging accurate case notes and maintaining records

• Liaising with internal teams to progress enquiries

• Working to agreed targets and service standards

What we are looking for

Essential

• Experience in a customer-facing role

• Strong written and verbal communication skills

• Confidence handling enquiries by phone and email

• Good attention to detail and organisation

• Comfortable working in a fast-paced team environment

Desirable

• Experience handling complaints or public enquiries

• Public sector, utilities, housing, or regulated environment experience

Why apply

• Hybrid working with up to 4 days from home

• Clear structure and training provided

• Supportive team environment

• Valuable experience within a public-facing service

How to apply

Apply now by submitting your CV or contact Erinne for a discussion about the role and working arrangements.

Phone: [phone]

Email:

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.