Customer Service Advisor

Rapier Employment; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading employment agency is recruiting Customer Service Advisers in Birmingham for ongoing agency work within the logistics industry. The role involves liaising with prestigious clients, providing customer support, and requires a friendly personality along with basic computer skills. No previous experience is necessary, but a stable work history is favored. A good level of English is needed and the ability to travel to Hams Hall, as public transport is limited. Potential for permanent positions after a successful trial period.

Benefits

Free parking

Free tea and coffee

Team building events

30 days annual leave pro-rata once permanent

Qualifications

• Must have a good level of speaking, reading, and writing in English.
• No previous experience required, but stable work or education history is essential.
• Ability to travel to Hams Hall as public transport is limited.

Responsibilities

• Liaise with established prestigious UK clients and hospitality site leads.
• Provide customer support including delivery updates and complaint handling.
• Work as part of a team in a customer service environment.

Skills

Good telephone manner

Friendly personality

Computer literate

Proficient with Microsoft Excel

Strong work history

Job description

Call OI2I 227 8OO1 to apply for this role.

We are recruiting CUSTOMER SERVICE ADVISERS for our well-known client in the logistics industry based in HAMS HALL, BIRMINGHAM, B46. This is ON-GOING AGENCY WORK with the intention of becoming a permanent position after a successful trial period.

You must be willing to work within the alcohol industry to be suitable for this role.

Duties

Working as part of a team, you will be liaising with established prestigious UK clients and in turn, hospitality site leads such as hotel, bar, and restaurant managers. You will be providing customer support including, but not limited to delivery updates, problem-solving, feedback, complaint handling, shortages, damages etc.... You will require a good telephone manner and friendly personality as well as being computer literate. No previous experience is needed as the company are looking for the right kind of personality for these roles although a stable work or education history is essential. Also, previous customer service, high-end retail or hospitality experience would be an advantage.

Hours of work

• Rotating Day shifts (various, will explain how they work over the phone).
• Monday to Friday.
• 30 minute unpaid lunch break.
• 40 hours paid per week.

Salary

• £12.21ph, rises to £12.50ph after 12-weeks.
• Weekly pay (every Friday)

Additional benefits

• Free parking along with free tea and coffee.
• Team building exercises and events such as summer BBQ / sports day organised by the office social committee.
• Immediate start, ongoing work and potential progression within a global logistics company.
• Training provided and a relaxed dress code.
• 30 days annual leave pro-rata once on a permanent contract.

Requirements

• Computer literate (you will be operating various in-house systems)
• Proficient with Microsoft Excel.
• Strong work history
• Good Level of speaking/reading/writing in English
• Good telephone manner
• Friendly personality
• Ability to travel to Hams Hall (public transport is very limited)

If you are interested in applying and meet all of the requirements for the role of Customer Service Advisor, please click apply now below.

If you require further information, please contact our Birmingham office on O121-227-8OO1 option 2 and ask for George or Lewis.

Rapier Employment has been established in the UK for over 30 years, specialising in permanent and temporary workers in the Commercial, Production, and Logistics sector.

Website: www.rapieremployment.co.uk