Customer Service Advisor

iQ Student Accommodation; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading student accommodation provider in Bristol is looking for a Customer Service Advisor to enhance student experiences. Responsibilities include guiding prospective students, managing mail, and ensuring safety compliance. Ideal candidates are positive, team-oriented individuals with excellent people skills and previous customer service experience. Join a vibrant team that values your ideas and supports your career development in a fun environment with great benefits.

Benefits

Great benefits

Supportive team environment

Career development opportunities

Qualifications

• Experience in a customer-facing role, such as in a bar, hotel, or shop.
• Positive team player who thrives in a fast-paced environment.
• Ability to communicate brilliantly and bring fresh ideas.

Responsibilities

• Show prospective students and families around the site.
• Manage parcels and post.
• Log maintenance requests.
• Ensure health and safety compliance.
• Organise social events.
• Handle customer complaints with care.
• Support students with rent arrears proactively.

Skills

Customer service experience

People skills

Problem-solving

Communication

Job description

We will be holding a group interview for this role on 27th January 2026, the hiring manager will be in touch to explain further.

Doing the right thing, even when nobody's watching? It's an iQ thing. iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet.

Our site‑based customer service teams are bursting with independent thinkers and problem solvers who just love to make people's day. Sound like your cup of tea? As a Customer Service Advisor, you'll make sure our students always feel at home.

Responsibilities

• Show prospective students and their families around the site
• Manage parcels and post
• Log maintenance requests
• Ensure health and safety compliance
• Organise social events
• Handle customer complaints with care
• Support students with rent arrears in a proactive way
• And through it all, you'll be part of the iQ family – a team that always has your back

Qualifications

We’re looking for a positive team player who thrives in a “get‑stuff‑done” environment. You'll roll up your sleeves, bring fresh ideas for our students, and communicate brilliantly.

Customer service experience is helpful – whether in a bar, hotel, gym, shop, or anywhere you've worked with people – but what matters most are your people skills, persomality and potential.

Benefits

In exchange, you'll receive great benefits and the opportunity to work as part of a fun, supportive team in a business that's definitely going places. Working at iQ is so much more than a job; it’s the chance to carve out your future and build a career in a truly diverse and fun environment.

Want to know what it’s really like to work at iQ? Check us out on Glassdoor and hear directly from our people. Ready to feel like you’ve got the best job ever? Apply today!

About iQ

We’re iQ Student, the 2nd largest provider of student accommodation in the UK. Our mission is to reimagine the student living experience and give our students their best year yet. We always look for passionate individuals who want to make a difference to our students' lives. In return, we can offer you a fun working environment, excellent perks, and we’ll also help you develop in your career with our awesome learning and development opportunities.