French Speaking Customer Service Advisor

Exchange People Limited; Blantyre; Hybrid; GBP 27,000; Full time

Job summary

A family-run employment business in Scotland is seeking a French Speaking Customer Service Advisor. The ideal candidate will manage customer enquiries through various channels, ensuring excellent service and communication. Fluency in French and English is essential, with additional language skills seen as a bonus. This role offers a competitive salary of £27,000, part-time hybrid working post-training, a healthcare plan, holiday entitlement, and participation in a profit share scheme after 12 months.

Benefits

Competitive salary

Hybrid working option

Healthcare plan

25 days holidays plus statutory holidays

Profit share scheme

Qualifications

• Fluent in French and English (written & verbal) to business level.
• Proficiency in additional European languages, especially German or Italian, is a strong advantage.
• Must be commercially aware and enjoy customer rapport.

Responsibilities

• Handle enquiries via inbound calls, emails, live chat, ensuring a 5-Star experience.
• Communicate with customers about order delays and returns.
• Process orders/quotes and respond within the same working day.

Skills

Fluency in French

Fluency in English

Excellent communication skills

Organisational skills

Teamworking skills

Ability to prioritise and multitask

Job description

Job Title: French Speaking Customer Service Advisor

Location: Blantyre (Part time Hybrid working optional after the initial training)

Hours: Monday to Friday, 8am – 4.15pm

Pay Rate: £27,000 Per Annum

Contract Type: Permanent

Key Responsibilities

• Handle enquiries via a range of channels including inbound calls, emails, live chat & web, taking ownership of customer enquiries from start to finish, ensuring that every customer is left with a 5‑Star experience.
• Communicate with customers about their orders, including any delays in delivery, late delivery time frame, return of goods and/or faulty products.
• Process orders/quotes via telephone, email, web, live chat & online portals, and respond within the same working day.
• Handle any product & technical enquiries via telephone, email & live chat, demonstrating the ability to question to understand the customers’ needs to make product recommendations.
• Follow up on payments and reminders.
• Liaise with technical dept to ensure the customer needs are met.
• Liaise with and provide internal support to external sales team and other departments within the company.
• Maintain thorough and accurate customer account records.

Requirements

• Must be fluent in French and English (written & verbal) to business level.
• Proficiency in additional European languages—especially German or Italian—would be a strong advantage.
• Must be commercially aware and enjoy building rapport with customers.
• Provide an exceptionally high level of customer service.
• Excellent communication, organisational & teamworking skills, willing to do what is expected with a positive attitude.
• Can demonstrate the ability to prioritise, multitask whilst retaining attention to detail and accuracy.
• Fast learner, computer literate & proficient in written communication.
• Must be cooperative, agreeable, and sympathetic listener who gets along with others and enjoys being helpful to them.

Benefits

• Competitive basic salary of £27,000.
• Part time Hybrid working optional after the initial training.
• Healthcare Plan – eligible to join after end of probation period of 3 months.
• 25 days holidays plus statutory holidays.
• After a qualifying period of 12 months, you will be eligible to participate in the Company’s Ex Gratia Profit Share Scheme.

Exchange People are a family‑run Employment Business, proudly providing people in North‑West England and Central Scotland with careers since 1997.

So why work for Exchange People? Wages paid weekly. Dedicated in‑house payroll team to ensure accurate payroll. 28 days holiday pay, accrued pro‑ratta. Pension contributions, for eligible workers. Out‑of‑hours contact service. Team of expert consultants who’ll look after you, before, during and after your placement.