Customer Service Advisor

Time Recruitment Solutions Ltd; Peacehaven; On-site; GBP 28,000; Full time

Job summary

A recruitment agency in the UK seeks a passionate Customer Service Advisor to assist customers and build genuine connections. You will engage with business customers through various channels and manage their accounts professionally. The ideal candidate has a friendly demeanour, customer service experience, and excellent communication skills. This role offers a base salary of £24,000 - £25,000 with an additional 10% bonus, 25 days holiday, and access to on-site gym and meals.

Benefits

Complimentary daily breakfast and lunch

Access to a free on-site gym

25 days’ holiday plus bank holidays

Monthly incentives and recognition

Free parking

Qualifications

• A friendly demeanour paired with a positive, can‑do attitude.
• Customer service experience (even a few months – we value your potential!).
• Excellent communication skills and a strong team spirit.

Responsibilities

• Engage with existing business customers via phone, email and web chat.
• Manage account updates, payments, and respond to queries in a friendly and professional manner.
• Ensure every customer feels heard, supported and satisfied.
• Collaborate effectively with other departments to maintain smooth operations.

Skills

Customer service experience

Excellent communication skills

Positive attitude

Team spirit

Job description

Customer Service Advisor

£24,000 - £25,000 + 10% Annual Bonus

Monday to Friday – Office Hours

Love Your Job. Live Your Life.

Imagine starting your day with a complimentary latte in hand, surrounded by a friendly and supportive team, and feeling truly valued every step of the way. If you are seeking a role where you are more than just a number – where you are part of something exciting and meaningful – this could be your perfect match.

About the Role

We are seeking a passionate Customer Service Advisor who enjoys assisting customers, building genuine connections, and progressing their career within a company that truly champions its people.

Why You’ll Love Working Here

• Supportive Management: Friendly, approachable managers who are genuinely invested in your success.
• Excellent Perks: Access to a free on-site gym, nutritious and delicious breakfast and lunch, plus hassle-free parking.
• Strong Team Spirit: Our team members have remained with us for over two years – a true testament to our positive culture.
• Work-Life Balance: Monthly socials, including brunches and bowling nights, because good vibes matter.
• Career Progression: Rapid promotion opportunities – your future manager was promoted twice within just two years.

Key Responsibilities

• Engage with existing business customers via phone, email and web chat.
• Manage account updates, payments, and respond to queries in a friendly and professional manner.
• Ensure every customer feels heard, supported and satisfied.
• Collaborate effectively with other departments to maintain smooth operations.

Who We’re Looking For

• A friendly demeanour paired with a positive, can‑do attitude.
• Customer service experience (even a few months – we value your potential!).
• Excellent communication skills and a strong team spirit.

What You’ll Receive

• £24,000 - £25,000 base salary plus a 10% bonus (up to £27,500 total).
• 25 days’ holiday plus bank holidays.
• Complimentary daily breakfast and lunch.
• On-site gym facilities and free parking.
• Monthly incentives and recognition to celebrate your achievements.

Ready for a role that fits your lifestyle and ambitions? Apply now and make Mondays something to look forward to.