Customer Service Adviser jobs in United States

Job summary

A staffing solutions company in the United Kingdom is seeking a proactive Customer Service Advisor to join a busy team. The role involves assisting customers via phone, email, and live chat, ensuring a high standard of service. Responsibilities include responding to queries, processing orders, and identifying sales opportunities. Candidates should possess strong communication skills and be comfortable with Microsoft Office. This is a full-time position offering £14.00 per hour, starting on December 1st.

Qualifications

• Strong communication skills both written and verbal.
• Confident using Microsoft Office and comfortable learning new computer systems.
• Able to work independently, think logically, and resolve issues efficiently.

Responsibilities

• Respond to incoming calls and messages providing clear and helpful support.
• Assist customers with order updates, delivery queries, and complaint resolution.
• Identify potential sales leads during conversations and pass these to the account management team.