Customer Service Advisor — Deliver Delight & Quick Resolutions

DX Network Services; Wickford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading delivery company is seeking a Customer Service Advisor to provide exceptional service by addressing customer queries effectively. You will work closely with operational teams to ensure customer satisfaction, taking proactive actions to resolve issues as they arise. The role offers competitive pay, a range of employee benefits, and excellent opportunities for career progression within a dynamic environment.

Benefits

Competitive Rates of Pay

Company Funded Health Cash Plan

20 days holidays + bank holidays

Company Pension Scheme

Life Assurance

Employee Assistance programme

Excellent opportunities for career progression

Qualifications

• Proficiency in handling customer queries effectively.
• Ability to work collaboratively in a team setting.
• Strong communication and problem-solving skills.

Responsibilities

• Receive and handle all inbound customer queries.
• Action customer queries in line with required processes.
• Engage proactively with service centres.
• Identify and escalate issues as needed.

Job description

A leading delivery company is seeking a Customer Service Advisor to provide exceptional service by addressing customer queries effectively. You will work closely with operational teams to ensure customer satisfaction, taking proactive actions to resolve issues as they arise. The role offers competitive pay, a range of employee benefits, and excellent opportunities for career progression within a dynamic environment.