Customer Service Advisor — Deliver Delight & Quick Resolutions

DX Network Services; Langley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company based in the UK is seeking a Customer Service Advisor to join their dynamic team. The successful candidate will play a vital role in delivering outstanding service to customers through effective communication and problem-solving. Responsibilities include managing customer queries and working with operational teams. The position offers competitive pay, health benefits, and excellent opportunities for career progression. If you are passionate about providing exceptional customer service, we would love to hear from you!

Benefits

Competitive Rates of Pay

Company Funded Health Cash Plan

20 days holiday + bank holidays

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme

DX Discounts Portal

Career progression opportunities

Qualifications

• Ambitious and driven with a passion for customer service.
• Ability to handle customer queries effectively and efficiently.

Responsibilities

• Handle inbound and outbound customer queries.
• Work alongside account management to resolve issues.
• Engage with service centres to improve customer satisfaction.

Skills

Customer focus

Problem-solving

Teamwork

Communication

Job description

A leading logistics company based in the UK is seeking a Customer Service Advisor to join their dynamic team. The successful candidate will play a vital role in delivering outstanding service to customers through effective communication and problem-solving. Responsibilities include managing customer queries and working with operational teams. The position offers competitive pay, health benefits, and excellent opportunities for career progression. If you are passionate about providing exceptional customer service, we would love to hear from you!