Customer Experience jobs in United States

Are you passionate about luxury skincare and exceptional customer experience? We're hiring!

Due to an expansion, La Prairie is looking for dynamic Business Managers for key London flagship stores in early 2025. We would love to hear from candidates who are considering their next move in luxury beauty and would like to be considered for any future Business Manager vacancies.

Our Business Managers have varied roles, with specific responsibility for achieving and maximizing the accounts' retail performance and delivering key performance indicators.

The Key Accountabilities of the role include the following:

Business Planning:

1. Contribute to define the weekly sales targets (market and by store level) as well as LE updates with rationale behind the proposal.
2. Drive retail growth at counter by developing or reviewing business plans and event activities; share a detailed view on the plans every month.
3. Identify new opportunities and ideas to drive sales within brand parameters and tools, and evaluate effectiveness.
4. Be the leader and owner of the performance in the respective area; feed management with regular and valuable insights on performance and corrective actions, ensuring quality of the weekly performance sharing by door to ensure insights and impactful corrective actions.
5. Ensure 100% compliance and accuracy of all sales reporting data including IPPOS and clientelling.

1. Effectively manage our BA's to ensure collaboration and field work as per guidelines and brand needs (practice, behavior with colleagues and clients, respect of grooming guidelines, etc.) and when necessary, work in partnership with the RSM manager.
2. Create and motivate strong in-store teams that work together to at least meet - ideally exceed - KPIs targets.
3. Through regular assessment of KPIs in partnership with the Retail coach, identify ongoing needs and develop our sell-out service, and improve performance.

1. Follow up the execution of in-store marketing activity; be the guardian of the implementation as per brand guidelines and strategy.
2. Ensure that the merchandising guidelines are adhered to and that collateral, samples, and other support are used to maximize retail effectiveness.

1. Undertake and record regular business meetings with retailer department/store managers; present business strategy updates including promotional programs and review consultant performance.
2. Find appropriate local opportunities for events, additional sites, and personal shopping spaces.

1. Passionate about luxury beauty and exceptional service.
2. Experience working in the luxury industry in beauty.
3. Experience managing a team, leading by example, providing clear and honest feedback to ensure the team exceeds expectations.
4. Driven to exceed KPIs and motivated by the achievement of self and team.
5. Dedicated to delivering a memorable customer experience.
6. Strong communication and interpersonal skills.

1. A competitive salary and discretionary bonus scheme.
2. 33 holiday days (including bank holidays; this will be pro-rata to your working days).
3. Generous product allocation & discount.
4. A collaborative, dynamic work environment.
5. Ongoing training to enhance your expertise.
6. Opportunities for growth in a globally recognized brand.
7. A free product to try every time there is a new launch.
8. Contributory pension scheme - 5% employer contribution.