German speaking Customer Service Advisor

French Selection UK; Manchester; On-site; GBP 25,000; Full time

Job summary

A leading British company is seeking a German speaking Customer Service Advisor in Manchester. This entry-level position involves providing excellent customer service via phone and email, processing orders, and ensuring customer satisfaction. Ideal candidates are fluent in German and possess strong communication skills.

Qualifications

• Fluent in German (written and spoken).
• Previous experience in customer service or administrative role beneficial.
• Confident, proactive, and dynamic.

Responsibilities

• Respond to customer inquiries via phone and email.
• Responsible for order processing and data recording.
• Proactively resolve product or service issues.

Skills

Communication

Interpersonal skills

Proactivity

Job description

German speaking Customer Service Advisor

Manchester

Ref: 4262GC

Company Profile

A well-established British company with international operations

Responsibilities

German speaking Customer Service Advisor
Also suitable for entry-level applicants without previous experience, recent graduates or equivalent, candidates without previous experience in Customer service
Location: Manchester
Salary: £25,000 per annum plus benefits
Ref: 4262GC

Main duties:
To be the initial point of contact for customers and provide the highest standard of customer experience.

The Role:
– Respond to customer enquiries via phone and email providing outstanding customer service
– Be responsible for order processing recording data accurately
– Identify customer needs and upsell products when appropriate
– Support and collaborate with all departments to drive the success of the business.
– Proactively resolve any product or service issues to ensure customer satisfaction and loyalty.
– Co-ordinate with the warehouse ensuring timely dispatch of goods
– Administrative duties as needed

Candidate's Profile

– Fluent in German (written and spoken) essential
– Previous experience in customer service or in an administrative role beneficial
– Excellent communication and interpersonal skills
– Confident, proactive and dynamic