Service Advisor

Lookers Motor Group Limited; Belfast; On-site; GBP 26,000 - 32,000; Full time

Job summary

An established industry player is seeking a Senior Service Advisor to join their dynamic Aftersales Team in Belfast. This role offers a fantastic opportunity to provide exceptional customer service while managing bookings and liaising with clients. You will be part of a friendly team, ensuring a seamless customer journey and enhancing your skills through continuous training. The position promises not only a rewarding career path but also the chance to work in a supportive environment that values inclusivity and personal growth. If you're passionate about customer service and have experience in the automotive sector, this is the perfect opportunity for you!

Qualifications

• Exceptional communication skills and a passion for customer service.
• Experience in a similar role within the automotive industry.

Responsibilities

• Booking services and advising customers about warranty cover.
• Managing customer interactions and maintaining accurate records.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

Experience in Automotive Industry

Tools

Kerridge

ADP

Job description

OTE

GBP £32,000.00/Yr.

Overview

Charles Hurst Belfast Land Rover

Contract Type: Permanent, full-time

Salary: Basic £26,000 + Bonus up to £6,000

Working Hours: Monday - Thursday 8am-5.30pm, Friday 8am to 5pm, Saturday 9am to 1pm on rota basis

Charles Hurst Belfast Land Rover is recruiting for an experienced and dedicated Senior Service Advisor / Executive to join our Aftersales Team on-site. You will work alongside our aftersales team to provide Charles Hurst's first-class customer service, ensuring exceptional customer satisfaction and a seamless customer journey.

Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our Aftersales Manager Lauren Mitchell, who will help enhance your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!

As a Senior Service Advisor you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities within Charles Hurst!

Responsibilities

1. Booking MOTs, services, and other repair work for our customers while prioritizing their needs and preferences to ensure a seamless experience.
2. Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer and enhance their vehicle experience.
3. Liaising with the full Aftersales department to organize and schedule appointments, ensuring efficient workload management and high-quality service delivery.
4. Managing a high volume of customer interactions daily, including telephone calls and online booking queries, ensuring each customer feels valued and informed.
5. Informing customers of turnaround times and ensuring effective communication throughout the time a customer’s car is in the workshop, providing updates and addressing any concerns.
6. Maintaining accurate customer records and updating systems when any bookings have been made, ensuring a smooth follow-up and continued customer engagement.

As an aftersales executive at our busy dealership, you must have heaps of energy, a warm personality, and a real passion for delivering a first-class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!

If your skills and experience match what we are looking for, please apply today, and a member of the Talent Acquisition Team will be in touch.

Lookers are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.