Golf Operations Assistant

Get Golfing; Maidstone; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking golf club as a Golf Operations Assistant, where your passion for golf and commitment to outstanding customer service will shine. This role involves supporting daily operations, enhancing the member experience, and maintaining high standards in golf management. You'll work closely with the Golf Operations Manager to ensure everything runs smoothly, from tee-time reservations to retail operations. If you're enthusiastic about golf and enjoy engaging with people, this is the perfect opportunity to make a difference in a vibrant community-focused environment.

Benefits

Pension Plans

Training & Development

Free Golf

50% discount on food and beverage

Staff referral programme

Qualifications

• Experience in golf operations management and exceptional customer service.
• Strong organizational and problem-solving skills to handle multiple tasks.

Responsibilities

• Support daily golf operations and optimize tee-time reservations.
• Deliver exceptional customer service and address inquiries professionally.

Skills

Golf Operations Management Experience

Customer Service Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Interpersonal Skills

Passion for Golf

Tools

Golf Manager Software

Microsoft Office Suite

Job description

About Get Golfing

Get Golfing is a charity with a purpose to improve lives through golf, a mission to make its courses and clubhouses accessible to all, and a vision for its sites to be central to the communities it serves.

Our business model is to maximise revenue through memberships, golf days, events, functions, and F&B. We say that "our courses are for golfers while our clubhouses are for everyone".

Please see: Get Golfing

Role Purpose

The Golf Operations Assistant will support the Gold Operations Manager in ensuring a smooth and efficient operation for all users of the golf course, ensuring attentive and efficient service while enhancing the overall customer and member experience. The Golf Operations Assistant will be responsible for maintaining Get Golfing's golf management software, ‘Golf Manager', to ensure a high-quality experience for the club's members, guests and visitors.

Overall Responsibilities

1. Daily Golf Operations
   Optimise tee-time reservations to maximise revenues, ensure efficient course flow and an optimal customer experience, including implementing Get Golfing's ‘pairing up' policy in maximise playing opportunities. Monitor pace of play and assist in enforcing course policies.
2. Golf Retail
   Contribute to the companies golf retail, ensuring that the shop inventory is well presented. Ensure the upkeep and maintenance of golf buggies, rental clubs, and other essential equipment, ensuring they remain in excellent working condition. At all times ensure buggy rentals have signed liability forms.
3. Deliver Exceptional Customer Service
   Provide excellent customer service to all members and guests. Address customer inquiries, concerns, and complaints professionally, ensuring prompt resolution of any issues to maintain high levels of integrity. Take the lead on fostering a welcoming and inclusive environment that enhances the overall clubhouse and golfing experience.
4. Administrative Support
   Process payments, memberships, and tournament entries using the golf management system. Maintain accurate records of reservations, equipment rentals, and sales. Assist with reporting and documentation as needed.

Requirements

Skills & Knowledge

1. Experience in golf operations management
2. Exceptional customer service and communication skills, ensuring positive interactions with members, guests, visitors, and colleagues
3. Strong customer engagement skills, ability to build strong working relationships and resolve issues and complaints
4. Genuine passion for golf, coupled with a deep understanding of the game, rules, and overall industry landscape
5. Proficiency in ‘Golf Manager' software and Microsoft Office Suite
6. Strong organisational, customer and problem-solving skills to handle multiple tasks and prioritise effectively
7. Excellent influencing and interpersonal skills

Approach

1. A passion for golf and a basic knowledge of the sport
2. Excellent customer service skills with a friendly and approachable demeanor
3. Strong organizational skills with the ability to handle multiple tasks and prioritize effectively
4. Good communication and interpersonal skills to interact with golfers and staff members
5. Basic computer skills and familiarity with golf management systems
6. Flexibility to work shifts, including weekends and holidays

Benefits

1. Pension Plans
2. Training & Development
3. Free Golf
4. 50% discount on food and beverage
5. Staff referral programme

If you would like to join our team, are passionate about golf and customer service and can bring your style and expertise to our forward-thinking golf club, we would love to hear from you!
Shift patterns would vary across the week from 5.30am through until 9pm with split shifts of early and later starts throughout the summer with shifts across the year dependent on sunlight and weather.