Golf Operations Assistant

Get Golfing CIO; Guildford; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Golf Operations Assistant to enhance the customer experience at its golf club. This role involves supporting daily operations, managing tee-time reservations, and ensuring exceptional service for members and guests. You will be responsible for maintaining golf management software and contributing to the retail aspect of the business. The ideal candidate will have a genuine passion for golf, strong customer service skills, and the ability to build relationships. Join a forward-thinking team dedicated to making golf accessible and enjoyable for everyone.

Benefits

Pension Plans

Training & Development

Free Golf

50% discount on food and beverage

Staff referral programme

Qualifications

• Experience in golf operations management with a passion for customer service.
• Strong communication and organisational skills to enhance customer experience.

Responsibilities

• Support daily golf operations and optimise tee-time reservations.
• Deliver exceptional customer service and maintain golf retail inventory.

Skills

Golf Operations Management

Customer Service

Communication Skills

Customer Engagement

Golf Knowledge

Golf Manager Software

Microsoft Office Suite

Organisational Skills

Problem-Solving Skills

Interpersonal Skills

Tools

Golf Manager

Microsoft Office

Job description

About Get Golfing

Get Golfing is a charity with a purpose to improve lives through golf, a mission to make its courses and clubhouses accessible to all, and a vision for its sites to be central to the communities it serves.

Our business model is to maximise revenue through memberships, golf days, events, functions, and F&B. We say that “our courses are for golfers while our clubhouses are for everyone”.

Please see: https://www.getgolfing.org

Role Purpose

The Golf Operations Assistant will support the Gold Operations Manager in ensuring a smooth and efficient operation for all users of the golf course, ensuring attentive and efficient service while enhancing the overall customer and member experience. The Golf Operations Assistant will be responsible for maintaining Get Golfing’s golf management software, ‘Golf Manager’, to ensure a high-quality experience for the club’s members, guests, and visitors.

Overall Responsibilities

1. Daily Golf Operations
   Optimise tee-time reservations to maximise revenues, ensure efficient course flow and an optimal customer experience, including implementing Get Golfing’s ‘pairing up’ policy in maximise playing opportunities. Monitor pace of play and assist in enforcing course policies.
2. Golf Retail
   Contribute to the companies golf retail, ensuring that the shop inventory is well presented. Ensure the upkeep and maintenance of golf buggies, rental clubs, and other essential equipment, ensuring they remain in excellent working condition. At all times ensure buggy rentals have signed liability forms.
3. Deliver Exceptional Customer Service
   Provide excellent customer service to all members and guests. Address customer inquiries, concerns, and complaints professionally, ensuring prompt resolution of any issues to maintain high levels of integrity. Take the lead on fostering a welcoming and inclusive environment that enhances the overall clubhouse and golfing experience.
4. Administrative Support
   Process payments, memberships, and tournament entries using the golf management system. Maintain accurate records of reservations, equipment rentals, and sales. Assist with reporting and documentation as needed.

Skills & Knowledge

• Experience in golf operations management.
• Exceptional customer service and communication skills, ensuring positive interactions with members, guests, visitors, and colleagues.
• Strong customer engagement skills, ability to build strong working relationships and resolve issues and complaints.
• Genuine passion for golf, coupled with a deep understanding of the game, rules, and overall industry landscape.
• Proficiency in ‘Golf Manager’ software and Microsoft Office Suite.
• Strong organisational, customer and problem-solving skills to handle multiple tasks and prioritise effectively.
• Excellent influencing and interpersonal skills.

Approach

• A passion for golf and a basic knowledge of the sport.
• Excellent customer service skills with a friendly and approachable demeanor.
• Strong organisational skills with the ability to handle multiple tasks and prioritize effectively.
• Good communication and interpersonal skills to interact with golfers and staff members.
• Basic computer skills and familiarity with golf management systems.
• Flexibility to work shifts, including weekends and holidays.

Benefits

• Pension Plans
• Training & Development
• Free Golf
• 50% discount on food and beverage
• Staff referral programme

If you would like to join our team, are passionate about golf and customer service and can bring your style and expertise to our forward-thinking golf club, we would love to hear from you!

Shift patterns would vary across the week from 5.30am through until 10pm with split shifts of early and later starts throughout the summer with shifts across the year dependent on sunlight and weather.