Customer Service Advisor

IMH Recruitment; Wath upon Dearne; On-site; GBP 28,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Customer Service Advisor in Wath upon Dearne. The role involves delivering exceptional customer service, handling inquiries, and managing accounts. A strong background in customer service is required, along with problem-solving skills and effective communication. This full-time position offers a competitive salary and the opportunity to work with a respected company across the UK.

Qualifications

• 1+ years of webchat experience preferred.
• 2+ years of call handling required.
• 3+ years of customer service required.

Responsibilities

• Deliver exceptional customer service as the first point of contact.
• Handle customer inquiries and provide accurate product/service information.
• Build strong relationships with customers.
• Coordinate deliveries by liaising with couriers and customers.
• Manage and update customer accounts using various systems and databases.
• Process orders and manage related administration tasks.
• Handle complaints effectively.
• Respond to inbound calls and inquiries via email or chat.

Skills

Problem-solving abilities

Verbal communication

Written communication

Computer proficiency

Call handling

Email handling

Live chat

Job description

IMH Recruitment is seeking an experienced Customer Service Advisor to join our well-established client, a leading manufacturing and distribution retailer with a nationwide presence.

Key Responsibilities

• Deliver exceptional customer service as the first point of contact.
• Handle customer inquiries and provide accurate product/service information.
• Build strong relationships with customers.
• Coordinate deliveries by liaising with couriers and customers.
• Manage and update customer accounts using various systems and databases.
• Process orders and manage related administration tasks.
• Handle complaints effectively with professionalism and care.
• Respond to inbound calls and inquiries via email or live chat.

Essential Skills

• Strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficient in using computers and multiple systems.
• Previous experience in call handling, email handling, or live chat.

Hours and Pay

Monday to Friday: 11:30am to 20:00pm

£13 per hour. £27,040.00 per annum (plus OTE £1,000 + per annum)

Opportunity to work with a well-respected company with offices across the UK.

How to Apply

Please apply with an up to date CV. For more information, please call the office on (phone number removed)!

Job Types

Full-time, Temp to perm

Experience

• webchat : 1 year (preferred)
• Call handling: 2 years (required)
• Customer service: 3 years (required)

Licence/Certification

• Driving Licence (preferred)