Hybrid Customer Care Advisor - Growth & Benefits

The HEINEKEN Company; City of Edinburgh; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading beverage company in Edinburgh is seeking Customer Care Advisors to deliver outstanding service in a dynamic environment. The role involves engaging with customers, ensuring seamless delivery management, and collaborating with various stakeholders. Ideal candidates will possess excellent communication skills, a positive attitude, and prior contact centre experience. This permanent position offers a competitive salary and unique benefits including annual bonuses and diverse work opportunities.

Benefits

Annual bonus

Company-funded Private Medical Healthcare

Double-matched pension (up to 10%)

35 days holiday (holiday trading available)

Retail discounts

Monthly case of cider and beers

Unique learning and development opportunities

Qualifications

• Previous experience in a contact centre is essential.
• Strong written and verbal communication skills are crucial.
• Ability to guide conversations towards positive outcomes under pressure.

Responsibilities

• Deliver outstanding customer service and top-class customer experience.
• Engage directly with customers ensuring seamless service and delivery.
• Collaborate with key stakeholders to provide exceptional service.

Skills

Problem-solving

Communication skills

Customer service experience

Positive attitude

Accountability

Job description

A leading beverage company in Edinburgh is seeking Customer Care Advisors to deliver outstanding service in a dynamic environment. The role involves engaging with customers, ensuring seamless delivery management, and collaborating with various stakeholders. Ideal candidates will possess excellent communication skills, a positive attitude, and prior contact centre experience. This permanent position offers a competitive salary and unique benefits including annual bonuses and diverse work opportunities.