Customer Service Advisor

Fresh Perspective Resourcing; Blackburn; On-site; GBP 10,000 - 40,000; Full time

Job summary

A dynamic staffing agency in Blackburn is seeking a Customer Service Advisor who enjoys problem-solving and building rapport with customers. In this role, you will support customers through effective communication while managing queries and complaints. The position offers an hourly rate of £12.21 for 37.5 hours a week, along with 20 days holiday, progress incentive, and life insurance. Join a vibrant team atmosphere and advance your career in customer service.

Benefits

Hourly rate of £12.21

20 days holiday plus bank holidays

Team socials

Training and development

Life insurance

Qualifications

• Some experience in customer service is preferred.
• Exceptional written and verbal communication skills required.
• Resilient and cool-headed under pressure.

Responsibilities

• Communicate with customers via telephone and email.
• Resolve customer complaints in a timely manner.
• Maintain accurate records of customer interactions.

Skills

Customer service experience

Communication skills

Organised and detail-oriented

Resilience and patience

Problem-solving

Job description

Are you a people person who knows how to build rapport? Do you enjoy solving problems and keeping customers happy? If so, keep reading!

We’re currently looking for a tenacious Customer Service Advisor to join an employee‑owned company on the rise. You’ll join a vibrant team helping customers with passion, care and empathy while working with a range of well‑known brands.

Responsibilities

• Communicate with customers via telephone, e‑mail and other software systems
• Carry out a range of processing tasks and take ownership of customer problems
• Resolve customer complaints or issues in a timely, professional, and empathetic manner
• Maintain accurate records of customer interactions, transactions, and feedback
• Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues

Qualifications

• Some experience in customer service is preferred
• Exceptional written and verbal communication skills
• Highly organised, detail‑oriented and efficient at managing a busy workload
• Resilient, tenacious, patient, customer‑focused & cool‑headed under pressure
• Collaborative mindset, true team member, happy to share ideas and take initiative
• Naturally curious, problem solver, takes ownership and sees things through to resolution

Benefits

• Hourly rate of £12.21 for 37.5 hours per week
• 20 days holiday plus bank holidays, increasing 1 day per year up to 25 days
• Team socials
• Training and development
• Life insurance

Does this sound like your next big jump? Send your CV over today for this Customer Service Advisor role!