Customer Care Representative jobs in Germany

Who We Are:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. Role Overview: We are looking for a proactive and driven Desk-Based Account Manager to join our Sales team. In this role, you’ll manage and grow a portfolio of existing B2B accounts, identifying upsell and cross-sell opportunities while ensuring exceptional client satisfaction. You’ll act as the first point of contact for your customers, building lasting relationships and helping them navigate our IT solutions portfolio. Key Responsibilities: • Manage a portfolio of B2B clients, ensuring regular communication and relationship development via phone, email, and virtual meetings. • Act as a trusted advisor to clients by understanding their business needs and recommending suitable IT products and solutions. • Proactively identify and pursue upselling and cross-selling opportunities within existing accounts. • Generate and follow up on quotes, process orders, and track delivery to ensure client satisfaction. • Maintain accurate records of all client interactions, opportunities, and sales activity using CRM tools. • Collaborate with internal departments (technical support, purchasing, logistics) to ensure smooth delivery of services and solutions. • Achieve and exceed monthly sales targets and KPIs. • Stay up-to-date on industry trends, product knowledge, and vendor promotions. Skills & Experience: • Previous experience in B2B account management or IT sales (reseller/distributor/vendor experience preferred). • Strong customer service orientation with excellent verbal and written communication skills. • Good understanding of IT hardware, software, Video and Collaboration solutions (e.g., Microsoft, Cisco, HP, Dell, etc.) is desirable. • Confident in managing multiple client accounts and sales pipelines simultaneously. • Proficient in using CRM systems and Microsoft Office (Excel, Outlook, Teams, etc.). • Self-motivated, target-driven, and resilient under pressure. • Strong organizational and time-management skills Career Progression: This is an excellent opportunity to build your career in the IT sales sector. Successful Desk-Based Account Managers will have the opportunity to transition into field-based roles, managing high-value accounts and attending client meetings in person. Top performers may also be considered for international opportunities within our global network, offering the chance to grow professionally and expand their career on a global stage. Travel: This role may have a requirement to travel to global client sites. #INDHP