Multichannel Customer Service Specialist

IMH Recruitment; Wath upon Dearne; On-site; GBP 28,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Customer Service Advisor in Wath upon Dearne. The role involves delivering exceptional customer service, handling inquiries, and managing accounts. A strong background in customer service is required, along with problem-solving skills and effective communication. This full-time position offers a competitive salary and the opportunity to work with a respected company across the UK.

Qualifications

• 1+ years of webchat experience preferred.
• 2+ years of call handling required.
• 3+ years of customer service required.

Responsibilities

• Deliver exceptional customer service as the first point of contact.
• Handle customer inquiries and provide accurate product/service information.
• Build strong relationships with customers.
• Coordinate deliveries by liaising with couriers and customers.
• Manage and update customer accounts using various systems and databases.
• Process orders and manage related administration tasks.
• Handle complaints effectively.
• Respond to inbound calls and inquiries via email or chat.

Skills

Problem-solving abilities

Verbal communication

Written communication

Computer proficiency

Call handling

Email handling

Live chat

Job description

A leading recruitment agency is seeking an experienced Customer Service Advisor in Wath upon Dearne. The role involves delivering exceptional customer service, handling inquiries, and managing accounts. A strong background in customer service is required, along with problem-solving skills and effective communication. This full-time position offers a competitive salary and the opportunity to work with a respected company across the UK.