Customer Service Representative

Red Recruitment; Brighton; On-site; GBP 25,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Representative for a client in Brighton. This position involves being the first point of contact for customers, helping them navigate their concerns, and ensuring effective communication. The role requires excellent interpersonal skills and prior customer service experience. The position offers a competitive salary of £24,600, 37.5 hours per week, and comprehensive benefits that promote career development and work-life balance.

Benefits

25 days annual leave

Enhanced maternity, paternity and adoption leave

Up to 3 paid days for volunteering

Medical cash plan

Qualifications

• Must have a customer-first mindset and strong problem-solving skills.
• Excellent communication skills are required.
• Attention to detail and interpersonal abilities are essential.
• Experience in delivering exceptional customer service is preferred.

Responsibilities

• Handling inbound calls across a range of products.
• Using sound judgement to find the best solutions.
• Owning queries from start to finish.
• Collaborating with the wider Customer Services team.
• Identifying opportunities to enhance service delivery.

Skills

Customer-first mindset

Creative problem-solving

Excellent communication

Attention to detail

Strong interpersonal skills

Ability to work independently

Familiarity with Office 2010

Familiarity with Outlook

FCA/PRA frameworks knowledge

Previous customer service experience

Tools

Office 2010

Outlook

Job description

Customer Service Representative

Red Recruitment is hiring a Customer Service Representative for our client, an award-winning financial services company based in Brighton.

You’ll be the first point of contact for customers, helping them navigate their concerns, servicing their accounts, and delivering fair, effective outcomes. Every call is a chance to make a difference.

Benefits and Package for a Customer Service Representative

• Salary: £24,600
• Hours: 37.5 hours per week, shifts between 9am - 5.30pm and 10am - 7pm, and every other Saturday for 4 hours
• Contract Type: Fixed-term contract
• Location: Brighton
• 25 days annual leave plus bank holidays
• Opportunities to grow your career
• Enhanced maternity, paternity and adoption leave
• Up to 3 paid days a year to volunteer at a charity of your choice
• Medical cash plan

Key Responsibilities of a Customer Service Representative

• Handling inbound calls across a range of products
• Putting customers first and using sound judgement to find the best solutions
• Owning queries from start to finish
• Spotting opportunities to improve how they work
• Collaborating with the wider Customer Services team

Key Skills and Responsibilities of a Customer Service Representative

• A customer-first mindset and creative problem-solving skills
• Excellent communication and attention to detail
• Strong interpersonal skills and the ability to work independently
• Familiarity with Office 2010, Outlook, and FCA/PRA frameworks
• Previous experience in delivering exceptional customer service

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)