Welcome Host – Rail Customer Service Champion (Free Travel)

West Coast Partnership Development; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading transport service provider in Coventry is seeking Welcome Hosts to enhance customer experience across their network. The role involves providing exceptional customer service, ensuring passenger safety, and assisting travelers with their needs. Candidates should demonstrate strong communication skills and a passion for customer service. This position offers a diverse range of contracts and numerous perks, including free travel for you and your family, making it a great opportunity to join a committed team.

Benefits

Final salary pension

Free travel on Avanti West Coast for you/spouse/partner/dependents

Privilege travel card (75% off other train operators' fares)

30 days holiday rising to 37 days

10 free journeys on other First Group Train Operators

Qualifications

• Passionate about delivering excellent customer service with integrity.
• Ability to assist customers with travel needs and provide accurate information.

Responsibilities

• Provide a safe and welcoming journey for customers.
• Communicate with teams to ensure an amazing customer experience.
• Assist customers during service disruptions.

Skills

Excellent customer service

Communication skills

Problem-solving

Teamwork

Job description

A leading transport service provider in Coventry is seeking Welcome Hosts to enhance customer experience across their network. The role involves providing exceptional customer service, ensuring passenger safety, and assisting travelers with their needs. Candidates should demonstrate strong communication skills and a passion for customer service. This position offers a diverse range of contracts and numerous perks, including free travel for you and your family, making it a great opportunity to join a committed team.