Customer Service Advisor

New Appointments Group; England; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A recruitment agency is seeking a part-time Customer Service Advisor to enhance customer relationships in a leisure and wellness environment. This position requires driving between multiple sites. Ideal candidates will have customer service experience, confidence in CRM systems, and the ability to work a flexible shift pattern that includes evenings and weekends. Benefits include free leisure membership, professional development opportunities, and more.

Benefits

Free leisure membership

Generous friends and family discounts

Discounted spa treatments

Childcare discounts

Professional development opportunities

Holiday purchase scheme

Employer pension contribution

Employee assistance programme

Cashback rewards

Qualifications

• Previous customer service or sales experience is required.
• Strong organizational skills and attention to detail are essential.
• Ability to work independently and proactively identify process improvements is needed.

Responsibilities

• Be the first point of contact for customer queries, bookings, and administration.
• Log, resolve, or elevate customer enquiries (tickets).
• Support membership retention, cancellations, and promote sales.

Skills

Customer service experience

Organizational skills

Attention to detail

CRM systems knowledge

Proactive mindset

Tools

Gladstone

Job description

Part‑time Customer Service Advisor – Salary: Up to £12.38/hour. Location: Main base – Discovery Park. Weekend shifts: Margate location (avoid lone working). Hours: 24 hours per week (4 days), flexible shift pattern.

We're looking for a proactive and customer‑focused Customer Service Advisor to join a busy leisure and wellness operation. This role will give you the chance to be part of a supportive team, working across multiple locations, and supporting members in a variety of facilities.

Your responsibilities will include driving and traveling between sites as required.

Duties

• Be the first point of contact for customers, managing queries, bookings, and membership administration.
• Answer calls and emails promptly.
• Log, resolve, or elevate customer enquiries (tickets).
• Update and maintain the internal customer booking system.
• Support membership retention and cancellations.
• Assist with promotions, sales, and member renewals.
• Act as a systems champion, supporting colleagues with CRM usage, suggesting process improvements, and helping to make day‑to‑day operations more efficient.

Requirements

• Previous customer service or sales experience.
• Confidence using CRM systems (Gladstone experience preferred, but not essential).
• Strong organisational skills and attention to detail.
• Ability to work independently and proactively identify process improvements.
• Flexible and able to work a shift pattern that includes evenings and weekends.
• Shift pattern: three‑week rotation including early shifts, late shifts, and a weekend every third week.
• Must be able to drive and travel between sites as required.

Benefits

• Free leisure membership.
• Generous friends and family discounts.
• Discounted spa treatments.
• Childcare discounts.
• Professional development opportunities.
• Holiday purchase scheme & volunteering leave.
• Employer pension contribution and company sick pay.
• Employee assistance programme.
• Cashback rewards.

Successful candidates will be subject to a DBS check and we can only consider applications from candidates who have the right to work in the UK.

To apply: Email: (url removed)

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

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We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.