Customer Care Manager jobs in United Kingdom

Department: Sales

Reports To: Showroom Manager

Working Hours: 37.5 hours per week - Weekend & Bank Holiday availability required

Salary: £30,000 per annum + 1.5% monthly sales commission + quarterly commission

Join one of the UK's fastest growing furniture brands as they expand their boutique lounge concept! With bold designs, a customer-first approach, and ambitious growth plans, this is a fantastic opportunity to lead a stylish space where creativity and commercial success go hand in hand.

As a Sofa Host, you\'ll be the first point of contact for customers - welcoming them in, listening to their needs, and helping them find their dream sofa. You\'ll guide customers through the sales process, keep the showroom looking stylish, and ensure every interaction is memorable.

You\'ll play a key role in driving sales, building trust, and representing our brand on the showroom floor, all while sharpening your product knowledge and staying up to date with interiors trends.

• Greet and engage customers in a friendly, professional, and approachable way
• Guide customers through the full sales journey -from browsing to purchase
• Provide clear advice on specifications, pricing, warranties, delivery, and aftercare
• Confidently overcome objections to secure sales while ensuring a positive experience
• Maintain a stylish, inviting, and on-brand showroom
• Hit and exceed sales targets, including upselling and cross-selling
• Stay up-to-date with product and industry trends

• Proven sales experience, ideally in furniture
• Excellent communication and interpersonal skills
• Strong customer service mindset and drive to go the extra mile
• Knowledge of furniture materials, design, or interiors (preferred)
• Confidence working independently and as part of a team
• Proficiency with point-of-sale systems and basic IT
• Physical ability to move and arrange furniture when required

• Competitive salary and bonus scheme
• Clear career progression opportunities
• Creative input and freedom to shape the showroom experience
• Supportive, ambitious team culture
• 28 days holiday plus bank holidays
• Enhanced family leave
• Health insurance
• Friends & family discount
• Salary sacrifice schemes

Interested? Please get in touch for further details.

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