Customer Care Manager jobs in United Kingdom

Location: Come and join us in London

FREENOW for Business is the Mobility Super App for Businesses. Our 30,000+ clients across Europe have access to a range of cutting edge software products

FREENOW for Client Travel: Businesses (predominantly Hotels) can book transport for their guests in seconds with our Client Travel product. Key industries include: hospitality venues (hotels and restaurants) and car hire.

We are looking for a Sales Manager to join our Client Travel team in London and reach / overachieve our targets for new and existing business. Your daily routine will include looking for prospects that will fit our target accounts and mastering your outreach strategies to sky rocket conversion rate (you will be equipped with a sales engagement platform).

As we drive growth at an incredible pace, we hire driven talents who enjoy freedom in choosing how to redefine success and pushing our boundaries.

• Our Sales team is the engine that steers new customer acquisition and engagement across Europe: our salespeople can do it all from prospecting to acquisition. They conquer markets with a value based solution oriented approach and use their know-how to grow our customer base at environmentally friendly rocket speed
• This role is predominantly field based and you will be meeting clients face to face to make them fall in love with our solution. You will run the onboarding process to make sure FREENOW’s technology helps our clients in their day to day business.
• Be involved in product improvements and work on marketing strategies
• Last but not least you will manage your portfolio of existing clients including relationship meetings, look for cross and upsell opportunities as well as monitor their booking behaviour closely.

• 2+ years of sales experience with proven track record of reaching / overachieving sales targets (knowledge of hospitality industry desirable but not a must)
• Love being on the move
• Understand how your activities are impacting your sales quota
• You can make data driven decisions
• Enjoy speaking and meeting new people and you know how to engage with them
• Relish getting to know your customers to then collaborate with internal teams to improve our products for them
• Use coaching opportunities and self reflection to master your sales skills
• Fluent in English

• Flexible working arrangements
• LinkedIn Learning
• Sabbatical & special leave policies
• WeRoad partnership
• Birthday, 24th + 31st December off
• Short term EU work policy
• Mobility Credit
• Health Insurance
• Employee assistance program

Plus more local benefits depending on your work location!

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve, bring your true self to work.

We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport. Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive. Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.