Palace Host - Kensington Palace (Seasonal)

hireful; Greater London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A prestigious heritage organization in Greater London is seeking a Palace Host for seasonal contracts at Kensington Palace. This role requires top-notch customer service skills, a flexible approach to meet visitor needs, and the ability to work as part of a team. Responsibilities include ensuring visitor safety, managing entrance processes, and enhancing visitor experiences. The position runs from March to November 2026, with various contract options available, including shorter durations. Ideal candidates have experience in customer service and security.

Qualifications

• Experience in customer service roles is essential.
• Ability to adapt style to respond to visitor needs.
• Background in team-based environments preferred.

Responsibilities

• Provide high-level customer service and memorable experiences.
• Ensure safety and security of the palaces and guests.
• Manage entrance procedures and assist with audio guides.

Skills

Customer service experience

Security experience

Teamwork

Positive and flexible approach

Job description

Palace Host - Kensington Palace (Seasonal)

Our client are the independent charity that loves and looks after six of the most wonderful palaces in the world. The palaces are the setting for the stories that shape them all, and they’re bringing them to people in ways that mean more to them. They want everyone to find themselves in the spaces and stories they share.

Home Palace: Kensington Palace
Status: Temporary/Seasonal
Salary: PR11.3 £13.85 per hour (equates to £27,908 per annum pro rata for full time roles at 38.75hrs/week)
Days/Hours of work: Full-time and part-time roles available (2-5 days/wk), all including weekend and bank holiday working.

About the role and about you

Seasonal Contracts Available:

• 9th March 2026 – 13th September 2026
• 9th March 2026 – 8th November 2026

2026 Exhibition at Kensington Palace: The Last Princesses of Punjab: Discover the story of Punjabi princess and suffragette icon, Sophia Duleep Singh and five women who shaped her extraordinary life. Sophia and her sisters Catherine and Bamba, her mother Bamba Muller, grandmother Jind Kaur and godmother Queen Victoria each expressed womanhood, power, and royalty in different ways. They infused their identities and heritage into the causes they devoted themselves to and became powerful changemakers in their own right.

For the first time, Queen Victoria's childhood home of Kensington Palace will offer an intimate look into six lives shaped by Empire. This new exhibition — created to celebrate Sophia's 150th birthday — will focus on the women of a royal dynasty whose destinies were profoundly and violently transformed by it. They are looking for seasonal staff to support the operation of this exciting exhibition.

Responsibilities

As a Palace Host at Kensington Palace every moment is an opportunity to make someone’s day. Working as part of a team you will be responsible for providing the highest level of customer service and creating memorable customer experiences for all their visitors, whilst also ensuring the day-to-day safety and security of their palaces, their collection and their guests.

Your main role will include bag searching, wayfinding, handing out and collecting the Palace’s Audio guides, and managing the entrance procedures including queue management. As a Palace Host you will also undertake cross-role working as and when required to support the Palace Host Guides and Palace Host Sales in the running of the palace and the visitor experience.

Qualifications

The ideal candidate will have experience in customer service, security and working as part of a team. You will have a positive and flexible approach, being able to adapt your style to respond to visitor needs.

You may also have experience in the following:

• Seasonal Palace Host
• Visitor Experience Assistant
• Historic Palaces Ambassador
• Guest Services Associate
• Exhibition Support Staff
• Tourist Engagement Coordinator
• Palace Experience Facilitator
• Visitor Operations Assistant
• Heritage Site Host
• Customer Experience Representative
• Cultural Site Attendant

The full season at Kensington Palace runs 9th March 2026 – 8th November 2026, but they have shorter duration contracts available (9th March 2026 – 13th September 2026). They can potentially be flexible if you have other commitments at the start/end of the season.

Closing Date: 18th January 2025
Group interviews: January 26th, 27th, February 2nd, 3rd

REF-225 760