It jobs in France

Job Title: IT Technician Level 2 (Bachelor 3)

Location: Based in Bourges. Travel within France and occasional opportunities or requirements to support operations projects or teams in various regional locations.

About Us: AIRMAX a subsidiary of the international Ingersoll Rand Group is a global leader in the compressed air market offering a wide range of products and services for all industries. The international Ingersoll Rand Group is a global leader in air fluid energy and medical technologies. With a heritage of over 160 years and strengthened by its merger with Gardner Denver in 2020 the group provides innovative and essential solutions for industrial productivity. Present in over 100 countries Ingersoll Rand is built on a culture of commitment innovation and responsibility.

Job Summary: The Level 2 IT Technician is responsible for providing advanced technical support to users both on-site and remotely. Their role is divided between regular presence at the main site in Bourges (France) and occasional travel to various sites in France and occasional opportunities in Europe for technical interventions deployments or projects.

They handle the daily management of incidents and requests (Level 2) the installation and maintenance of workstations peripherals network connections as well as the configuration of office and communication equipment (mobile devices). They work closely with the IT teams in France and the central IT teams in Usa to ensure the quality continuity and security of IT services.

With excellent interpersonal skills they demonstrate autonomy rigor and a strong command of office tools Windows environments basic networking as well as asset and ticket management systems. Proficiency in professional English is essential.

• 1 / Proficiency in Level 2 Support (Hardware & Software)
  Advanced troubleshooting of issues related to workstations printers peripherals local applications and office tools (especially Microsoft 365).
• 2 / In-depth Knowledge of Windows Systems (10 / 11 Windows Server)
  Ability to diagnose and resolve issues related to user profiles group policies access rights etc.
• 3 / IT Asset Management Skills
  Use of monitoring tools asset management systems (SCCM Autopilot) and hardware inventory tools.
• 4 / Knowledge of ServiceNow
  Effective ticket handling documentation prioritization and tracking of incidents / requests.
• 5 / Basic Networking Knowledge (LAN WAN VPN Wi-Fi DNS DHCP)
  Diagnose connectivity issues configure basic equipment and support remote access.
• 6 / User Workstation Deployment and Reconfiguration
  Clean installations using system images configuration according to company standards.
• 7 / Management of Printers Scanners and Other Peripherals
  Installation troubleshooting consumables tracking and network queue management.
• 8 / Support for Telephony and Videoconferencing Tools (Teams Zoom Webex Softphones)
  Workstation configuration troubleshooting of audio / video / network issues.
• 9 / Ability to Work in an International Environment
  Understanding of local constraints (language regulations customs) and communication with stakeholders from different cultures.
• 10 / Proficiency in Professional English (Written & Spoken)
  Ability to understand tickets and communicate effectively with IT teams or non-French-speaking users.
• 11 / Autonomy During Travel (Planning Equipment On-site Diagnostics)
  Organizing travel installing or resolving issues without immediate assistance.
• 12 / Ability to Prioritize and Manage Multiple Requests Simultaneously
  Being responsive while maintaining a high level of service quality.
• 13 / Excellent Communication Skills
  Simplifying technical issues reassuring and training users when needed.
• 14 / Thoroughness in Documentation and Reporting
  Tracking local and remote interventions updating knowledge bases.
• 15 / Customer Service Orientation and Team Spirit
  Working in synergy with local and central teams while maintaining strong customer focus.

• Valid drivers license required
• Minimum Bachelors degree (3 years post-secondary)
• Proficiency in professional English
• Minimum 2 years of experience in an IT technician role
• Travel & Work Arrangements / Requirements: On-site in Bourges; Expected 50% travel across France and occasionally to Europe

• Salary: based on profile E9 according to the classification of the metallurgy collective agreement
• Status: equivalent to management
• Service vehicle
• 13th month salary
• Meal vouchers
• Company health insurance (80% employer contribution)
• Benefits of the metallurgy collective agreement
• Group benefits: equities

Employment Type: Full-Time

Experience: years

Vacancy: 1