IT Onsite Technician (Toulouse, IT Support, English, French)

D-ploy; Toulouse; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

An IT and Engineering Solutions company in Toulouse is seeking a Technical Support Specialist to provide first and second-level support. Responsibilities include troubleshooting hardware and software issues, documenting interactions in ticket system, and conducting onboarding training. Candidates should be fluent in English and French, with 3+ years of experience in a similar role. A supportive and international environment awaits you.

Prestations

Flexible working conditions

Further development and professional advancement

Company-sponsored events

Qualifications

• 3+ years of experience in a similar role.
• Experience in regulated IT environments is a plus.
• All candidates must provide a Criminal record not older than 3 months.

Responsabilités

• Provide technical and troubleshooting assistance related to computer hardware and software.
• First and second level technical support.
• Provide prompt responses to IT related questions from end-users.
• Document all end-user interactions in ticket system.
• Provide IT onboarding trainings to new starters.

Connaissances

Fluent English

Fluent French

Strong problem solving

Excellent communication skills

Attention to detail

Team player

Outils

Service Now

Description du poste

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

• Language skills: fluent English and French, other languages are a plus
• 3+ years of experience in a similar role
• Strong problem solving/analytical abilities
• Excellent communication skills and customer orientation
• Attention to detail and ability to multi-task, handling multiple stakeholders
• Ability to prioritize and willingness to work self-sufficiently and well organized
• Team player and supportive personality
• Experience in regulated IT environments is a plus (e.g. GxP)
• All candidates must provide a Criminal record not older than 3 months

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Fishing for Friends program – our referral program
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events

Is IT in your DNA?