Technicien Informatique

irco; Bourges; Hybride; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A technology company based in Bourges is seeking an IT Technician Level 2. This role involves providing advanced technical support, managing incidents, and installation of IT equipment. Candidates should have at least a bachelor's degree, 2 years of experience, and proficiency in professional English. This full-time position requires approximately 50% travel across France and occasionally to Europe, offering comprehensive benefits including salary based on profile, service vehicle, and health insurance.

Prestations

Service vehicle

13th month salary

Meal vouchers

Company health insurance (80% employer contribution)

Benefits of the metallurgy collective agreement

Qualifications

• Minimum 2 years of experience in an IT technician role.
• Valid driver's license required.
• Proficiency in professional English.

Responsabilités

• Provide advanced technical support to users on-site and remotely.
• Handle daily management of incidents and requests.
• Install and maintain workstations, peripherals, and network connections.

Connaissances

Level 2 Support Proficiency

Knowledge of Windows Systems

IT Asset Management

Knowledge of ServiceNow

Basic Networking Knowledge

User Workstation Deployment

Support for Telephony Tools

Ability to Work Internationally

Proficiency in Professional English

Autonomy During Travel

Ability to Manage Requests

Excellent Communication Skills

Thoroughness in Documentation

Customer Service Orientation

Formation

Bachelor's degree (3 years post-secondary)

Description du poste

Overview

Job Title: IT Technician Level 2 (Bachelor 3)

Location: Based in Bourges. Travel within France and occasional opportunities or requirements to support operations projects or teams in various regional locations.

About Us: AIRMAX a subsidiary of the international Ingersoll Rand Group is a global leader in the compressed air market offering a wide range of products and services for all industries. The international Ingersoll Rand Group is a global leader in air fluid energy and medical technologies. With a heritage of over 160 years and strengthened by its merger with Gardner Denver in 2020 the group provides innovative and essential solutions for industrial productivity. Present in over 100 countries Ingersoll Rand is built on a culture of commitment innovation and responsibility.

Job Summary: The Level 2 IT Technician is responsible for providing advanced technical support to users both on-site and remotely. Their role is divided between regular presence at the main site in Bourges (France) and occasional travel to various sites in France and occasional opportunities in Europe for technical interventions deployments or projects.

They handle the daily management of incidents and requests (Level 2) the installation and maintenance of workstations peripherals network connections as well as the configuration of office and communication equipment (mobile devices). They work closely with the IT teams in France and the central IT teams in Usa to ensure the quality continuity and security of IT services.

With excellent interpersonal skills they demonstrate autonomy rigor and a strong command of office tools Windows environments basic networking as well as asset and ticket management systems. Proficiency in professional English is essential.

Responsibilities

• 1 / Proficiency in Level 2 Support (Hardware & Software)
  Advanced troubleshooting of issues related to workstations printers peripherals local applications and office tools (especially Microsoft 365).
• 2 / In-depth Knowledge of Windows Systems (10 / 11 Windows Server)
  Ability to diagnose and resolve issues related to user profiles group policies access rights etc.
• 3 / IT Asset Management Skills
  Use of monitoring tools asset management systems (SCCM Autopilot) and hardware inventory tools.
• 4 / Knowledge of ServiceNow
  Effective ticket handling documentation prioritization and tracking of incidents / requests.
• 5 / Basic Networking Knowledge (LAN WAN VPN Wi-Fi DNS DHCP)
  Diagnose connectivity issues configure basic equipment and support remote access.
• 6 / User Workstation Deployment and Reconfiguration
  Clean installations using system images configuration according to company standards.
• 7 / Management of Printers Scanners and Other Peripherals
  Installation troubleshooting consumables tracking and network queue management.
• 8 / Support for Telephony and Videoconferencing Tools (Teams Zoom Webex Softphones)
  Workstation configuration troubleshooting of audio / video / network issues.
• 9 / Ability to Work in an International Environment
  Understanding of local constraints (language regulations customs) and communication with stakeholders from different cultures.
• 10 / Proficiency in Professional English (Written & Spoken)
  Ability to understand tickets and communicate effectively with IT teams or non-French-speaking users.
• 11 / Autonomy During Travel (Planning Equipment On-site Diagnostics)
  Organizing travel installing or resolving issues without immediate assistance.
• 12 / Ability to Prioritize and Manage Multiple Requests Simultaneously
  Being responsive while maintaining a high level of service quality.
• 13 / Excellent Communication Skills
  Simplifying technical issues reassuring and training users when needed.
• 14 / Thoroughness in Documentation and Reporting
  Tracking local and remote interventions updating knowledge bases.
• 15 / Customer Service Orientation and Team Spirit
  Working in synergy with local and central teams while maintaining strong customer focus.

Qualifications

• Valid drivers license required
• Minimum Bachelors degree (3 years post-secondary)
• Proficiency in professional English
• Minimum 2 years of experience in an IT technician role
• Travel & Work Arrangements / Requirements: On-site in Bourges; Expected 50% travel across France and occasionally to Europe

What We Offer

• Salary: based on profile E9 according to the classification of the metallurgy collective agreement
• Status: equivalent to management
• Service vehicle
• 13th month salary
• Meal vouchers
• Company health insurance (80% employer contribution)
• Benefits of the metallurgy collective agreement
• Group benefits: equities

Employment Type: Full-Time

Experience: years

Vacancy: 1