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Jobs in Marbella, United States

Senior Platform Architect – Contact Center Technologies (Zendesk, Amazon Connect, AWS)

Senior Platform Architect – Contact Center Technologies (Zendesk, Amazon Connect, AWS)
Zendesk
Marbella
EUR 70,000 - 100,000
Urgently required
Today
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Outside Account Manager - Iberia

Outside Account Manager - Iberia
Cannondale
Marbella
EUR 40,000 - 60,000
Urgently required
Today

2nd Engineer

2nd Engineer
YOA Yacht Crew
Marbella
EUR 55,000 - 80,000
Urgently required
Today

Procurement Compliance Manager, Procurement Policy and Compliance

Procurement Compliance Manager, Procurement Policy and Compliance
Amazon
Marbella
EUR 35,000 - 55,000
Urgently required
Today

Casino Partnership Manager

Casino Partnership Manager
ARB Interactive
Marbella
EUR 40,000 - 60,000
Urgently required
Today
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Area Sales Manager

Area Sales Manager
Mobile Industrial Robots ApS
Marbella
EUR 45,000 - 70,000
Urgently required
Today

Strategic Sales Executive

Strategic Sales Executive
SailPoint
Marbella
EUR 50,000 - 100,000
Urgently required
Today

Senior Security Engineer Spain

Senior Security Engineer Spain
Chronos Consulting
Marbella
EUR 60,000 - 90,000
Urgently required
Today
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Senior Manager Regional Site Engagement Management (RSEM) (m / f / x) Spain

Senior Manager Regional Site Engagement Management (RSEM) (m / f / x) Spain
Daiichi Sankyo Europe
Marbella
EUR 50,000 - 80,000
Urgently required
Today

Senior Medical Science Liaison - Spain (EU team)

Senior Medical Science Liaison - Spain (EU team)
Genmab
Marbella
EUR 60,000 - 85,000
Urgently required
Today

Job in Germany : (Senior) Sales Manager Focus New Business (m / f / d)

Job in Germany : (Senior) Sales Manager Focus New Business (m / f / d)
NetCologne IT Services GmbH
Marbella
EUR 55,000 - 75,000
Urgently required
Today

Corporate Controlling Senior

Corporate Controlling Senior
Atlantica Yield plc
Marbella
EUR 45,000 - 65,000
Urgently required
Today

Senior Application Security Engineer

Senior Application Security Engineer
Fortis Games, Inc.
Marbella
EUR 50,000 - 75,000
Urgently required
Today

Alliance Manager (Italy & Iberia)

Alliance Manager (Italy & Iberia)
buscojobs España
Marbella
EUR 60,000 - 90,000
Urgently required
Today

Marketing Manager Spain

Marketing Manager Spain
Nofence
Marbella
EUR 40,000 - 60,000
Urgently required
Today

Senior Salesforce Developer

Senior Salesforce Developer
Odoo
Marbella
EUR 35,000 - 50,000
Urgently required
Today

Senior Product Marketing Manager

Senior Product Marketing Manager
MAKE
Marbella
EUR 45,000 - 65,000
Urgently required
Today

Regional Supply Manager

Regional Supply Manager
Sandoz International GmbH
Marbella
EUR 70,000 - 90,000
Urgently required
Today

Project Manager Production - 6-Month Contract (Global Events Team)

Project Manager Production - 6-Month Contract (Global Events Team)
SEMrush
Marbella
EUR 40,000 - 60,000
Urgently required
Today

Desarrollador / a Adobe Commerce / Magento

Desarrollador / a Adobe Commerce / Magento
hiberus
Marbella
EUR 30,000 - 45,000
Urgently required
Today

Senior Affiliate Manager

Senior Affiliate Manager
Adhoq
Marbella
EUR 40,000 - 60,000
Urgently required
Today

IT Operations - Spain Region

IT Operations - Spain Region
Nagarro
Marbella
EUR 40,000 - 65,000
Urgently required
Today

Mobile Engineer - WhereTo, Spain

Mobile Engineer - WhereTo, Spain
Flight Centre Travel Group
Marbella
EUR 40,000 - 60,000
Urgently required
Today

Product Designer (Senior, Lead or Principal)

Product Designer (Senior, Lead or Principal)
畅敲潭整
Marbella
USD 178,000 - 244,000
Urgently required
Today

Managing Director, Spain

Managing Director, Spain
Everfield
Marbella
EUR 100,000 - 200,000
Urgently required
Today

Senior Platform Architect – Contact Center Technologies (Zendesk, Amazon Connect, AWS)

Be among the first applicants.
Zendesk
Marbella
EUR 70,000 - 100,000
Be among the first applicants.
Today
Job description

About Us : Zendesk is a leader in customer experience solutions, dedicated to delivering innovative technology and exceptional service. Our Contact Center Center of Excellence (CoE) focuses on optimizing customer support platforms, including Zendesk, Amazon Connect, and AWS-based solutions, to enhance customer interactions and operational efficiency.

Position Overview : We are seeking a seasoned Senior Platform Architect with deep expertise in contact center technologies and CX Suites preferably, Zendesk, Amazon Connect, and AWS. This role will drive the design and implementation of scalable, efficient, and innovative customer service solutions, ensuring seamless integration across platforms. The ideal candidate will provide strategic direction, technical leadership, and hands-on expertise in architecting best-in-class contact center solutions.

Core Daily Activities

Architect and Optimize Contact Center Solutions – Design scalable and efficient architectures leveraging Amazon Connect, AWS, and Zendesk.

Lead Technical Strategy and Roadmap – Define long-term technology strategies for contact center modernization.

Provide Technical Leadership and Mentorship – Guide other presales specialists with best practices in solution design for CCaaS.

Drive Innovation and Emerging Technology Adoption – Stay updated on AI, ML, and automation trends in contact centers and apply them where relevant .

Ensure Security, Compliance, and Best Practices – Maintain governance standards and compliance with industry regulations.

Support Pre-Sales Activities – Conduct business and technical discovery, solution design, solution demonstrations, proof of concepts (PoCs), and presentations for prospects / clients.

Develop Technical Documentation and Sales Collateral – Create whitepapers, technical guides, and solution architecture diagrams for customers and sales teams.

Engage with Vendors and Partners – Work closely with AWS, Zendesk, and other partners to align on best practices and technology advancements.

Key Responsibilities :

Strategic Leadership : Define and execute the architectural vision for the Contact Center CoE, aligning with business objectives and industry best practices.

Solution Design : Lead the design of complex contact center solutions leveraging Zendesk, Amazon Connect, and AWS services to enhance customer experience and operational performance.

Integration Management : Architect seamless integrations between Zendesk, Amazon Connect, AWS, and other enterprise systems to ensure data consistency and workflow optimization.

Technical Oversight : Guide pre-sales specialists, ensuring adherence to architectural best practices, security standards, and high-quality solution delivery.

Stakeholder Collaboration : Engage with business leaders, IT teams, and external partners to gather requirements, propose solutions, and drive consensus on architectural decisions.

Innovation and Best Practices : Stay ahead of industry trends and emerging technologies in contact center platforms, advocating for continuous improvement and innovation.

Governance : Establish and enforce governance frameworks for security, compliance, and optimal performance of customer service solutions.

Qualifications :

Education : Bachelor’s or Master’s degree in Computer Science, Information Technology, or Business Administration

Experience : Minimum of 10 years in solution architecture, with at least 5 years of experience in contact center technologies, including Amazon Connect CRM / CX Technologies, preferably Zendesk

Technical Expertise : Strong proficiency in designing and implementing scalable solutions using Zendesk, Amazon Connect, AWS Lambda,Amazon Lex, IAM, DynamoDB, S3, API Gateway, and other AWS services. We will rank you higher if you have experience or exposure to Python and / or NodeJS

Leadership Skills : Demonstrated ability to lead cross-functional teams and manage multiple projects in a fast-paced environment.

Communication : Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

Problem-Solving : Strong analytical and problem-solving skills, with a track record of developing innovative solutions to complex challenges.

Preferred Qualifications :

Certifications : Zendesk certifications, AWS Certified Solutions Architect, or equivalent credentials in contact center platforms.

Industry Knowledge : Experience in designing omnichannel contact center solutions, including voice, chat, and AI-driven automation, Workforce Engagement Management (including workforce and quality Management), contact center reporting and analytics tools

Agile Methodologies : Experience working within Agile and DevOps frameworks.

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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