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Remote Support Operations Lead — Scalable Customer Experience
Job summary
A leading tech company is seeking a Customer Support Specialist in Granada, Spain, to enhance customer support operations and improve experiences. The role emphasizes problem-solving, teamwork, and communication in English. Candidates will collaborate with teams for optimal service delivery and B2B relationship management. The company promotes an ambitious environment with opportunities for rapid career growth and learning. Benefits include competitive salary and flexible working conditions.
Benefits
Qualifications
- Strong reasoning ability to solve complex problems.
- Highly ambitious with a strong sense of responsibility.
- Team-oriented with a focus on collaboration.
- Fluent reading, writing, and speaking in English.
Responsibilities
- Improve customer support operations and workflows.
- Ensure outstanding customer support experiences.
- Collaborate on new support tool launches.
- Strengthen B2B customer relationships.
- Implement opportunities to enhance customer engagement.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.