Jobs in Madrid, Spain

Were Hiring: Support Agent SSI BR/LATAM (Remote Full-Time Based in Madrid) Remote from Madrid Flexible 8-hour shift 1-hour break (5 days/week)

Are you fluent in English & Portuguese? Do you enjoy structured work, cross-functional collaboration and solving operational puzzles? We're looking for a Support Agent to join our SSI team working behind the scenes to bring magical experiences to life across the BR/LATAM region.

As a Support Agent youll play a key role in supporting our internal teams ensuring that processes run smoothly and details are always on point. Youll manage a variety of administrative and operational tasks:

• Keep internal tools (Jira Slack Airtable) updated and organized
• Coordinate with Producers and Project Managers on day-to-day needs
• Assist in maintaining visibility across tasks, deadlines and project progress

• Assist with event setup and quality checks using internal tools
• Perform back office updates and ensure information is accurate and consistent
• Support invoicing processes and coordinate with the Finance team
• Help with venue research and initial outreach
• Contribute to budget tracking and cost allocation
• Prepare and manage contracts

Youll work closely with our team spread across LATAM, Madrid and remotely contributing to the smooth operation of some of Fevers most beloved scalable experiences.

• You live in Madrid and are legally eligible to work here
• You speak English & Portuguese fluently. Spanish is a plus!
• Experience in structured operations support or admin roles
• Strong attention to detail, process orientation and follow-through
• Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)
• A team-first mindset, clear communicator and proactive problem-solver
• Ability to juggle tasks and priorities in a fast-paced environment
• Bonus: Familiarity with events production or the music industry

• Work remotely with a flexible schedule
• Join a collaborative international and fast-paced team
• Help shape the backstage of magical scalable experiences
• Learn about event production internal workflows and scalable operations
• Room to grow and take on new challenges as the team evolves

We welcome people from all walks of life; if this role excites you and youre motivated to learn and contribute we want to hear from you.

This role is located in Madrid.

#LI-Fulltime #LI-Remote

Required Experience:

Unclear Seniority

Key Skills Computer Science,Continuous Integration,Fraud,Intake Experience,Law Enforcement,Usability,Analysis Skills,Computer Forensics,Driving,Teaching,Counterintelligence,Sass

Employment Type : Full Time

Experience: years

Vacancy: 1