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Support Agent
Job summary
A leading event organization company is seeking a proactive Support Agent based in Madrid. This role involves managing administrative and operational tasks to support teams across the FR/BE region. Ideal candidates should be fluent in English and French, with experience in operations support and a keen attention to detail. The position allows for flexible remote work, contributing to dynamic event production in a fast-paced environment.
Benefits
Qualifications
- You must be legally eligible to work in Madrid.
- Experience in admin roles is preferred.
- Ability to juggle tasks in a fast-paced environment is crucial.
Responsibilities
- Support internal teams by managing various administrative tasks.
- Keep internal tools organized and updated.
- Assist in event setup and maintain accurate information for projects.
Skills
Tools
Were Hiring: Support Agent SSI FR/BE (Remote Full-Time Based in Madrid) Remote from Madrid Flexible 8-hour shift 1-hour break (5 days/week)
Were looking for a proactive and detail-oriented Support Agent/ Administrative & Operations Assistant to join our SSI teamworking behind the scenes to bring magical experiences to life across the FR/BE region while being based in Madrid.
The ideal candidate is highly organized hands-on comfortable taking ownership of tasks and able to work autonomously in a fast-paced international environment.
Youll play a key role in supporting our internal teams ensuring that processes run smoothly and details are always on point. Youll manage a variety of administrative and operational tasks:
- Keep internal tools (Jira Slack Airtable) updated and organized
- Coordinate with Producers and Project Managers on day-to-day needs
- Assist in maintaining visibility across tasks deadlines and project progress
- Assist with event setup and launch: creating and validating experiences in internal tools
- Perform back office updates and ensure information is accurate and consistent
- Support invoicing processes and coordinate with the Finance team
- Proactively help with venue research and initial outreach
- Contribute to budget tracking and cost allocation
- Prepare and manage contracts
Youll work closely with our team spread across the FR/BE region Madrid and remotely contributing to the smooth operation of some of Fevers most beloved scalable experiences.
- You live in Madrid and are legally eligible to work here
- You speak English & French fluently. Spanish is a plus!
- Experience in structured operations support or admin roles
- Strong attention to detail process orientation and follow-through
- Comfort with tools like Jira Airtable Slack Google Workspace (or quick to learn)
- A team-first mindset clear communicator and proactive problem-solver
- Ability to juggle tasks and priorities in a fast-paced environment
- Bonus: Familiarity with events production or the music industry
- Work remotely with a flexible schedule
- Join a collaborative international and fast-paced team
- Help shape the backstage of magical scalable experiences
- Learn about event production internal workflows and scalable operations
- Room to grow and take on new challenges as the team evolves
We welcome people from all walks of lifeif this role excites you and youre motivated to learn and contribute we want to hear from you.
This role is located in Madrid.
#LI-Fulltime #LI-Remote
Required Experience:
Unclear Seniority
Key Skills
Computer Science,Continuous Integration,Fraud,Intake Experience,Law Enforcement,Usability,Analysis Skills,Computer Forensics,Driving,Teaching,Counterintelligence,Sass
Employment Type : Full Time
Experience: years
Vacancy: 1
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.