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Remote Bilingual Support Specialist (FR/EN)
Descrizione del lavoro
A global customer support firm is seeking a Customer Support Consultant to deliver outstanding service in a multicultural environment. You'll support customers via emails, calls, and chats, requiring strong analytical skills and excellent French and English proficiency. This role offers a flexible schedule and opportunity to work fully remote, contributing to a dynamic team focused on customer satisfaction. Ideal candidates should possess a proactive attitude and at least one year of customer support experience.
Servizi
Competenze
- At least one year of experience in a customer support role.
- Hands-on experience with chats, emails, calls, and social media support.
- Personal computer (at least 8 GB of RAM) with a stable internet connection.
Mansioni
- Deliver outstanding customer support via emails, calls, and chats.
- Build strong and lasting customer relationships.
- Keep up with evolving tools and technology.
Conoscenze
Strumenti
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.