Sé de los primeros/as/es en solicitar esta vacante
Descripción de la vacante
A leading logistics company in Barcelona is seeking an Escalation Specialist responsible for monitoring and response within the Maintenance Operations Centre. This role involves managing work requests, communicating with stakeholders, and monitoring alarm systems. Ideal candidates should possess excellent communication skills and experience in IT or operations. The position requires flexibility to work shifts in a 24/7 environment, ensuring minimal operational impact through effective issue escalation.
Formación
Experience in an IT/Operations/Call/Command Center work environment.
Ability to work shifts in a 24/7 environment.
Maintain an in-depth knowledge of emergency and dispatching procedures.
Responsabilidades
Respond to and triage incoming work requests within SLAs.
Manage remote works from start to end.
Communicate effectively with stakeholders.
Monitor and manage refrigeration alarm systems.
Conocimientos
Excellent written communication skills
Problem-solving
Customer service
Herramientas
MS Office Suite
CMMS systems (Infor EAM, Maximo)
Descripción del empleo
A leading logistics company in Barcelona is seeking an Escalation Specialist responsible for monitoring and response within the Maintenance Operations Centre. This role involves managing work requests, communicating with stakeholders, and monitoring alarm systems. Ideal candidates should possess excellent communication skills and experience in IT or operations. The position requires flexibility to work shifts in a 24/7 environment, ensuring minimal operational impact through effective issue escalation.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.