Customer Service jobs in Germany

Next Matter is expanding, and we’re looking for a Solution Engineer to play a pivotal role in our growth. You will be instrumental in implementing our No-Code Workflow Automation Platform with our across DACH, while contributing to the success of our launch in the region.

As a Solution Engineer, you will work directly with enterprise clients, collaborating closely with our Customer Success Lead and our Product and Engineering teams. You’ll be responsible for maximizing customer value, ensuring successful implementation, and driving adoption of our platform. As an early hire in Canada, you will also have a unique opportunity to influence our expansion strategy in the region.

• Act as a trusted advisor to customers, providing expertise on the Next Matter platform and best practices.

• Support clients in identifying process optimization opportunities and how Next Matter can be used to solve the issues.

• Partner with the Customer Success lead to own the account’s roadmap, ensuring seamless implementation, project management, and adoption.

• Onboard and train Next Matter users, including workflow builders and end users.

• Deliver technical support to DACH customers.

• Collaborate with Solution Engineers, Sales, Product, and Engineering to design and build solutions for customer use cases.

• Contribute to Quarterly Business Reviews with key clients.

• 3-5 years of client-facing experience as a Solution Engineer, Solutions Architect, or similar roles in technical implementation or digital transformation consulting.

• Experience working on enterprise implementation projects.

• Familiarity with REST APIs, comfortable building API calls or short scripts (JavaScript or Python), and deploying serverless functions with version control (Git). While professional software development experience is not required, it is a plus.

• Experience with Cloud infrastructure, particularly Microsoft Azure.

• Strong collaboration skills with both business and technology stakeholders.

• A customer-centric mindset, demonstrating grit, persistence, and a passion for driving customer success.

• German is required for DACH client communication; English is the company’s working language.

Company Mission

Our mission is to empower every organization to unlock its full potential by turning the inherent complexity of midsize and enterprise organizations into capability. Next Matter is the new standard system for the automation of complex workflows in Midsize and Enterprise organizations, built for the AI era. Our experienced team comes from a diverse set of backgrounds with a team of 42 spanning 17 locations and 22 nationalities. We are passionate about freeing customer and employee service teams from running their work on highly manual, duct-taped solutions with email, spreadsheets, meetings, and chat, by building a product and team that our customers love and we can be proud of.

Benefits

• The once-in-a-lifetime opportunity to build a global tech company, the right way, in a well-funded setting with an experienced, tech-driven team and a validated product and business model.

• The opportunity to work remotely, with a high degree of independence and flexibility in working hours. We are a remote-first team located in multiple European countries and North America.

• A state-of-the-art remote office setup. We’ll set you up with an Apple MacBook or a Lenovo machine along with the software you need.

• A 1,000 EUR one-time home office stipend for setting up your remote workplace, as well as a 250 EUR equipment allowance per year to keep your equipment up to date.

• A learning budget of 1,000 EUR per year to support your personal and professional development.

• A competitive, top-of-market salary, bonus, and equity options.

How to apply

• Please apply with your CV highlighting your relevant experience and motivation to join.

• We interview fast, but thoroughly. The process is typically concluded in 2-3 weeks:

  • Coffee Chat with our Recruiter Tom

  • Interview with the Hiring Manager, Michael

  • Technical task with Michael & a Solution Engineer

  • Team interview with 2 Next Matter team members

  • COO interview

  • Feedback & offer

• Find out more about life and careers at Next Matter on our FAQ page!

At Next Matter, we value and celebrate diversity. Therefore, we are committed to creating an inclusive environment and equal opportunity for all employees. Also, research has shown that some groups of people are less likely to apply if they don't meet 100% of the job requirements. If you are interested in one of our jobs and don't meet all of the criteria, we encourage you to apply anyways, as you might just be the right candidate for us. We are committed to building a team that represents a variety of backgrounds, perspectives and skills and look forward to hearing from you.