Customer Service jobs in Germany

Regional Risk and Quality Assurance Manager (f / m / d)

Full or part time

Empowering You – to feel our passion for technology

As NTT DATA Business Solutions, we are more than just a company. We are a team of passionate people who drive innovation – from advisory and implementation to managed services and beyond. With SAP at our core and a powerful ecosystem of partners, we continuously improve solutions and technology to make them work for companies – and for their people.

Our success is based on TOGETHERNESS, INNOVATION, TRUST, and SUSTAINABILITY – this is the heart of our corporate culture.

As part of the global NTT DATA Group, one of the top IT service providers worldwide, we stand for our open and sustainable acting. More than 16,700 employees from more than 90 nations in over 30 countries show that diversity is integral to our DNA and that we live tolerance and respect every day.

People are the key to our success. We believe that every individual can make an important contribution and are therefore constantly on the lookout for talented people who can actively strengthen our team.

What makes us special :

We have a holistic view of the individual needs of our employees. you can find a detailed overview of our wide variety of benefits during different life phases.

Flexible working hours and locations : workation, mobile working, part-time models, sabbaticals, etc.

Your further development by plan : topic-specific induction, targeted career development based on career models, programs and your own academy

Family first : e.g. daycare allowance, paid maternity leave and paternity network

SAP Platinum Partnership : strong SAP partnership, large knowledge network, and SAP Learning Hub and certification opportunities.

We take care : e.g. 25% subsidy for company pension plan, company health management and cooperation with fitness providers

We help you get from A to B : company car (depending on your role), discount on public transport and bicycle leasing via JobRad.

Do you love challenges?

You will be a part of the Global Field Consulting (GFC) that drives projects and initiatives to improve our consulting business aiming at increasing consulting quality, streamlining approaches across countries and developing consultants in their respective fields.

Within GFC, the Global Quality and Risk Unit (GQR) is in charge of defining, implementing and enforcing Risk Management processes within all NTT DATA Business Solutions companies. The Risk and Quality Assurance team effectively monitors risks throughout the various project phases in an operative manner. You as the Regional Risk and Quality Assurance Manager will directly manage Risk, Quality Assurance processes for selected projects, and you will directly engage with and coordinate FTEs.

Implementation and execution of Risk and Quality Assurance Management for selected Consulting projects :

Execution of risk assessments as part of the hand over process

Operative risk management and risk assessment

Ensuring that risk mitigation activities are executed and followed

Execute escalation qualifications and run the recovery process for project escalations

Supports continuous improvement of Risk & QA Management related processes within the countries in the respective region

Convince us with your potential!

More than 5 years’ experience in dealing with SAP complex project delivery, including project related financials / KPI

Multinational project experience strongly recommended

More than 3 years of experience in Risk Management and execution of Quality Assurance Reviews

Ability to work with strong autonomy and to organize and work with multi-profiles teams

Good customer and service orientation

Experience in overcoming challenges in remote working such as overseas locations, cultural differences and split time-zones

Willingness and / or ability to travel within the respective Region

Fluent in English orally and in writing and preferably other languages

myability

Do you have questions?

We look forward to receiving your complete application documents stating your earliest start date.

Get empowered by NTT DATA Business Solutions!

Tel. : +49 174 1537811

We transform. SAP solutions into Value

Quality Assurance Manager • Bielefeld, Germany