Customer Service jobs in Germany

Do you have excellent communication skills and enjoy helping others? Are you looking to develop your career and take on larger responsibilities in an exciting and growing environment? We are currently seeking a dedicated Mental Health Professional to join our team in Essen, Germany.

1. Provide employees with tools to build emotional intelligence and resilience.
2. Lead informational and promotional wellbeing activities during employee training sessions.
3. Proactively reach out to employees and invite them to coaching or group sessions/workshops.
4. Design, schedule, and lead psycho-educational group sessions, outreach programs, team-building activities, in line with department objectives.
5. Advise the HR department on employee suitability for projects.
6. Create and implement action plans to enhance employee wellbeing.
7. Lead projects or activities assigned by the wellbeing team manager.
8. Monitor, evaluate, and report on employee progress through data collection and analysis.

• Master's degree in Clinical, Counseling, or Health Psychology, Therapeutic Counseling, Psychotherapy, or Clinical Social Work.
• At least 3 years of experience working with clients facing mental health challenges.
• License number, full membership, or accredited practitioner status.
• Proficiency in conflict and crisis management.
• Excellent command of spoken and written English; additional languages are a plus.
• Proficient in common office software applications.
• Outstanding communication skills, emphasizing listening and empathy.
• Experience in conducting interviews is advantageous.
• High level of discretion, confidentiality, and interpersonal skills.
• Flexibility to work in shifts and a strong desire to help others.
• Ability to work independently and collaboratively in a team.
• Creative thinking and motivation.

• Must be located in or willing to relocate to Essen, Germany.

• Cover letter explaining motivation and expectations.
• Extended curriculum vitae.

• Shift schedule including afternoons, nights, or rotation.
• Bonuses for weekend and night shifts.
• Work in a dynamic, multicultural environment with flat hierarchies and a friendly culture.
• Career advancement opportunities within our growing international company.
• Modern office spaces and recreational facilities such as PlayStation, table tennis, yoga, and meditation sessions.
• Health-focused benefits like fruit deliveries and free drinks.
• Employee referral bonus programs.

Join our team and apply now! Submit your CV (in English) with salary expectations. Our digitized recruitment process includes virtual interviews.

We value diversity and are an equal opportunity employer, committed to an inclusive workplace regardless of age, civil status, disability, gender, nationality, race, religion, or sexual orientation.

About us: Since 1998, we have been passionate about excellent customer service. Now part of TELUS Digital, over 70,000 team members serve international clients in more than 50 languages.